Is Service Worse Despite Agency Automation?
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Robert "Robby" E. Dunn III is vice president and agency manager of Hotchkiss Insurance Agency in Houston, and president of the Applied Systems Client Network (ASCnet) agency management system users group. He can be reached via e-mail at rdunn@hiainc.com.
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Robert "Robby" E. Dunn III is vice president and agency manager of Hotchkiss Insurance Agency in Houston, and president of the Applied Systems Client Network (ASCnet) agency management system users group. He can be reached via e-mail at rdunn@hiainc.com.
Reproduced from National Underwriter Edition, December 10, 2004. Copyright 2004 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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