Adkins Named IIAB Customer Rep Of The Year
NU Online News Service, June 30, 10:36 a.m. EDT?Jacqueline L. Adkins was named the 2003 National Accredited Customer Service Representative of the Year by the Independent Insurance Agents & Brokers of America.
Ms. Adkins is a claims management specialist with Norfolk, Va.-based insurance broker Hilb, Rogal & Hobbs Company.
She is a 28-year veteran of the independent agency system and has served her entire career with HRH.
She was selected for the ACSR honor, IIAB said, based on her outstanding individual contributions to her agency, community and the insurance industry, as well as the strength of her recommendations and personal essay on customer service.
For winning the award, Ms. Adkins received a cash prize of $1,500, registration for one CPCU or Insurance Institute of America course administered by the American Institute for CPCU/IIA and a plaque. She was previously honored as the Virginia ACSR of the Year.
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