The Top 5 Automation Myths
Myth #1: Automation will improve productivity.
negative
Myth #2: Automation will reduce E&O exposures.
Myth #3: Automation improves quality of customer service.
Myth #4: Automation implementation is a project.
process
Myth #5: The training you get from your vendor is enough.
Laura Nettles (lnettles@nettlesconsulting.com) is founder of Atlanta-based Nettles Consulting Network Inc., and a member of the Agents Council for Technology (ACT), which is affiliated with IIABA.
Myth #1: Automation will improve productivity.
negative
Myth #2: Automation will reduce E&O exposures.
Myth #3: Automation improves quality of customer service.
Myth #4: Automation implementation is a project.
process
Myth #5: The training you get from your vendor is enough.
Laura Nettles (lnettles@nettlesconsulting.com) is founder of Atlanta-based Nettles Consulting Network Inc., and a member of the Agents Council for Technology (ACT), which is affiliated with IIABA.
Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, February 6, 2004. Copyright 2004 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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