System:
Agent:
System:
Agent:
System:
Agent:
System:
Agent:
System:
Agent:
System:
Agent:
System:
Agent:
System:
Text-to-Speech:
Interactive Voice Response (IVR) Systems:
Speech Recognition:
or
Security and Voiceprints:
System Architecture:
Jonathan Roth is director of business development for WorkForce Technologies, based in Herndon, Va. He can be reached at jon.roth@wftech.com
Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, November 21, 2003. Copyright 2003 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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