www.reaganconsulting.com www.iiaba.com
Shirley Lukens is a principal at Reagan Consulting, an independent Atlanta-based management consulting firm working with insurance agents, brokers and companies.
Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, September 19, 2003. Copyright 2003 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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