Cooperation Drives Real Change In the past, many in our industry have been divided into campsusers groups, carriers, vendors. Each was waving a banner and calling for its own version of the way the world should look.
But something interesting happened in the recent past. Users groups unitedworking in an unprecedented spirit of cooperation to drive SEMCI reform. Vendors discovered solutions that worked for both agent and carrier. And carriers respondedsupporting the new technology.
Simply put, when we started working together, we started getting things done.
Today, The AMS Users Group has taken this spirit of cooperation a step further. Weve appointed our first official industry advocate. One face, one voice, who will represent our users needs to carriers, to vendors, to industry associations and to other agents.
We started last year talking about SEMCI reform, with a vision of real-time transaction processing. In March of this year, AMS introduced TransactNOW, a new technology that would begin to make this quest a reality. TransactNOW takes advantage of the technology our carriers have already developed and, at the same time, gives our agents the end to redundancy and the speed they asked for. As exciting as this isthis is only the beginning.
As agents quickly get on board with this technology, we will continue to work with our fellow associations, carriers and vendors to identify our needs and find a way to convert these into something real. Working together, we create a stronger industry. Working together, we get more done. And working together, we find a way to give better service to our customers.
Collectively, we have already made a difference. Its amazing what can be accomplished with human brainpowerfully focused on a specific goal. Today, theres a new energy, a new purpose, a new fire in the industry. Its the energy of human beings working together for the greater good. Its the beginning of better things to come.
Its an era of change and we are the driversall of us, working together.
Roy Riley is president of the AMS Users Group, based in Irving, Texas.
Reproduced from National Underwriter Edition, June 9, 2003. Copyright 2003 by The National Underwriter Company in the serial publication. All rights reserved. Copyright in this article as an independent work may be held by the author.
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