N.Y. CSR Excellence Awarded by IIABA
NU Online News Service, July 2, 12:31 p.m. EDT – Tammy L. Artusa has been named the 2002 National Accredited Customer Service Representative of the Year by the Independent Insurance Agents & Brokers of America.
The IIABA National ACSR of the Year Award recognizes the value that customer service representatives bring to the independent agency system and the millions of consumers it serves.
Ms. Artusa received a cash prize of $1,500, registration for one CPCU or IIA course administered by the American Institute for CPCU/IIA, and a plaque commemorating her achievement.
A customer service representative with Seely & Durland Inc. in Warwick, N.Y., Ms. Artusa has been employed with the agency for more than 10 years. She has worked in the independent agency system for more than 13 years.
Ms. Artusa was selected as the honoree based on the outstanding individual contributions she has made to her agency, community and the insurance industry, as well as the strength of her recommendations and a personal essay on customer service.
"There are more than 200,000 customer service representatives around the country who, day in and day out, are attentively serving consumers who use the independent agency system for their insurance and financial services needs," said Madelyn Flannagan, vice president of education and research for the Alexandria, Va.-based IIABA in a statement.
Ms. Flanagan said, "It is quite a tribute to Tammy's outstanding dedication and work ethic that she has set herself apart from such a large and talented pool of CSRs."
To be eligible for the ACSR of the Year Award, nominees must hold the ACSR designation from IIABA and uphold the professional standards for which ACSR designees are recognized.
The ACSR accreditation is an international designation program developed and administered by IIABA for the promotion and recognition of customer service expertise throughout the independent agency system. More than 13,000 ACSR designations have been conferred on customer service representatives during the past 11 years.
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