David P. Hollander is a managing partner in the Claims Solution Group of Accenture, based in New York. Charles E. Mihaliak is a partner in Accentures Insurance Industry Group.
Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, December 2, 2002. Copyright 2002 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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