What goes around really does have an amazing way of coming around. For example, in each issue our goal is to provide you with not only information but inspirationthe insights, expertise, and ingenuity of the insurance industrys IT leaders and success stories from the innovators who are pushing technologys limits ever forward.
Well, guess what? You inspired us right back.
We here at Technology Decisions . . . or more accurately, I should say Tech Decisions . . . have been working on a few innovations of our own. To begin with, we shortened our name and spruced up our design. While by comparison these are admittedly small, subtle changes, they acknowledge a far greater transformation: how much our industry has matured technologically. From policy administration to customer relationship management, from legacy systems to the latest Web-based implementationswords and concepts, systems and processes, which formerly required lengthy explanations, are now as second nature as, say, sending an e-mail or. . . making a tech decision.
This higher level of industry sophistication brings with it an unprecedented demand for knowledge. In response, we are debuting a powerful array of content, reflecting the evolving industry we serve. When you turn these pages, youll notice several new offerings:
Industry Intelligenceintellectual capital you can save or spend strategically.
Solutions Case Filesinitiatives to become more profitable and competitive by leveraging technological know-how.
Tech Edgenew products insurers are using in innovative ways.
Trade Talkan intentional pun. Yes, its industry shoptalk but also an opportunity for our readers to trade talk . . . about their experiences and opinions.
Our back page: To inject a bit of fun into a usually serious business, were introducing and alternating a couple of new departmentslast month, the Who Wants to Be a CIO insurance IT trivia quiz. This month, The Automated Exec offers an inside look at the personal technology tools that enhance the effectiveness of some of the industrys leading IT professionals.
Our cover story (see IT Survival Guide: The Clock Is Ticking, p. 20), in particular, underscores the urgent need for knowledge and an inspiring resolve. Bruised prior to 9/11 and battered since, insurers share what they have learned about the market a year into it and what they intend to do in the future. Foremost they have become much more diligent about claims and risk exposures. How? With better information and more sophisticated analytics. They are transforming data into knowledge and now are making smarter business decisions.
Supplying critical knowledge and analysis for your use is the top priority at Tech Decisions. I am deeply indebted to our editors, contributors, and art director for what spontaneously became not merely a job but a crusade for achieving excellence and creating a superior publication for our readers. And I am grateful to you, our readers, for being our inspiration.
With our very best wishes,
Sharon S. Schwartzman
Editor-in-Chief
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