Unitrin Direct Insurance Company implemented PDA Software Services ClaimConnect claims management system. Unitrin Direct, a direct-writer spin-off of Unitrin that focuses on personal auto policies, will use ClaimConnect to enhance customer service by streamlining internal processes such as diaries, log notes, correspondence, and reserves and payments.
Riskclick (the leader in collaborative computing software for the risk and insurance industry) signed a contract with engineering and construction firm Bechtel Corporation, to provide e-business solutions to increase the efficiency of Bechtels risk management.
Conseco (a market leader in insurance, investment, and lending products) contracted business process outsourcing services from Liberty Insurance Services Corporation (LIS) for Consecos introduction of variable universal life (VUL) insurance products. Those BPO services will be managed out of LISs St. Louis office; the VUL products will be administered using LISs Life Support Plus life administration software. Said a Conseco spokesman, LIS had the expertise, flexibility, and can-do spirit we were looking for.
Kemper Auto & Home Insurance Company (KAH) replaced its auto-insurance rating engine with Decision Researchs V1STA RateMaker. RateMaker will provide a single rating engine that can be accessed by processing systems as well as the Internet. KAH is part of the Kemper Insurance Companies (a leading provider of property/casualty insurance and risk management services).
State Auto Insurance signed up with Fair, Isaac and Company (the leading provider of customer analytics and decision technology) to use its Decision System software. Decision System lets companies deploy, manage and improve their unique customer relationship strategies across a wide array of customer touchpoints.
Nevada General Insurance Company selected the Diamond System policy processing solution from Applied Systems (a leading automation solutions provider for the property and casualty insurance industry) to allow real-time policy rating, underwriting, issuance, and billing.
Pharmacists Mutual Insurance Company and Burnett Insurance both signed contracts to use ImageRights software for document imaging and management.
Royal Nederland Levensverzekeringen has gone live with Fineos Life from Fineos. The company describes the system as the worlds first policy administration system [that] has its own components for customer relationship management (CRM) and workflow automation.
Solcorp (a leading provider of software solutions to the life insurance industry) has apparently been doing well, implementing its Ingenium solution (the leading integrated browser-based application) for MetLife and for Japan-based AOBA Life.
MetLife, too, has been busy; the company (a leading provider of insurance and other financial services) signed an agreement with InsuranceNoodle to offer the InsuranceNoodle Web-based small commercial insurance solution ([a] leading small commercial insurance solution) to agents of the MetLife General Insurance Agency.
Fallon Community Health Plan and Monroe Plan for Medical Care both plan to use the health assessment tool from DxCG (a leading developer and marketer of software that uses medical claims information to accurately predict future health care costs) for financial and medical management.
The National Business Coalition on Health (NBCH) has selected Insurance-Engine from IE-Engine (the leading e-procurement solution for the employee benefits marketplace) to create a Web-based platform for distribution and warehousing of NBCHs RFI initiatives.
Allmerica Financial (a leading provider of variable annuities, variable life insurance, and property and casualty insurance in the U.S.) signed a seven-year application development and management outsourcing contract with Keane ([a] leading business and information technology consulting firm). Under the arrangement, 139 IS employees from Allmerica will go to work for Keane, where the majority will support Allmericas projects with Keane.
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