hours
Jeff Yates is executive director of the Agents Council for Technology in Alexandria, Va. He may be reached at jeff.yates@iiaba.net.
Reproduced from National Underwriter Property & Casualty/Risk & Benefits Management Edition, January 13, 2003. Copyright 2003 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.
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