National Underwriter Property & Casualty-October 2014

Issue Gallery ›

  • Relationship Wrangles

    Louie Castoria

    For insurance agents and brokers, the customer relationship is the lifeblood of the business, the quality that keeps policyholders coming back year after policy year. But the dividing line between order taker and trusted advisor can be blurry, especially when viewed through a lawsuit.

  • Using Predictive Analytics in Litigation Management

    Tim Stanger

    Analytical assessment of data continues to expand in the workers compensation claims-management process. It is generally accepted that 15% to 20% of all claims make up 80% of overall total costs. Recent trends are focusing on identifying those 15% to 20% claims early in the process by going beyond traditional...

  • Blurred Word Crimes

    Chris Amrhein

    October has its own claim to pop culture infamy: the annual scarefest known as Halloween. How appropriate that one of my latest email queries contained a scary assumption:

  • Building Codes Work, but Earthquake Preparedness Remains an Issue

    Phil Gusman

    When the earth shakes, it gets our attention. With respect to earthquake insurance, an Oklahoma insurance department spokesperson recently told Reuters that take-up rates in the state grew after a magnitude 5.6 quake struck in 2011, from 4% before the temblor struck to as much as 18% at present.

  • Get Growing

    Tom Barrett, CIC, AIA

    Sick of just surviving? Want to expand your business? Here are some issues to consider when you are serious about growing your agency or your personal revenues.

  • E-signatures: The Sign of the Times

    Gregory A. Maciag

    Seventy-five percent of your customers say they start their searches for insurance online. As those customers rely more and more on mobile devices and technology to meet their needs, every insurance agent must think two steps ahead about ways to improve the experience.

  • They Tried what? Tales of Bizarre Claims

    Laura Mazzuca Toops

    Like emergency room doctors, cops and priests in the confessional booth, insurance people are often asked to clean up the messes that people makeand worse, theyre expected to pay for them.

  • Fitch: Surplus Lines Growth to Continue

    Arthur D. Postal

    Surplus lines underwriters outperformed the P&C insurance industry's combined ratio by an average of 10 percentage points for the 2009 to 2013 period, according to a new report by Fitch Ratings.

  • ‘Four corners’ confusion

    Barry Zalma, Esq., CFE

    Illinois is a four corners state in which determining a duty to defend relies totally upon the wording of the lawsuit and the policy. No facts extrinsic to the pleadings or the policy wording are allowed to impinge upon the court's analysis of the duty to defend. This rule, followed...

  • How to Recruit? Ask a Teacher

    Laura Mazzuca Toops

    I recently had the pleasure of addressing a group of insurance executives at a gathering hosted by WaterStreet, a company that provides policy and claims systems and services to property insurers. The topic was Talent as Differentiator, or the evergreen issue of recruitment and retention.

  • Legislation Superhighway

    Jeffrey Brewer

    The popularity of commercial ridesharing, which connects drivers and riders for a fare via smartphone app, has skyrocketed in recent years. Transportation network companies (TNCs) like Uber and Lyft have not only disrupted the taxi's traditional drive-for-hire business model, but also have presented challenges for policymakers and insurers with a...

  • Workers' Comp Gathering: Scenes from WCEC 2014

    Caterina Pontoriero

    The Workers Compensation Institute's (WCI) 69th annual Workers Compensation Educational Conference (WCEC), held Aug. 17 to 20 at the Orlando World Center Marriott in Florida, once again saw record attendance numbers. The event officially opened Aug. 18 with its general session, during which WCI General Chair Jim McConnaughhay welcomed the...

  • Wealth Management Standouts

    Mark Galante

    Insuring high-net-worth individuals is a terrific business, with strong long-term financial performance and interesting, rewarding work. If youre succeeding in this business, your network of referral sources includes members of the wealth management community, including registered investment advisors (RIAs), family office advisors and private bankers. Referrals from this community are...

  • The Name Game

    Rick Gilman, APR, CMP

    What's in a name? For some, it's everything. Donald Trump, author and television personality, is best known for his real estate business, The Trump Organization. Considered by many a publicity hound and not known for shying away from the limelight, Trump plasters his name across all of his businesses and...

  • Power Play: Empowering Agents With the Latest Tech Tools

    Melissa Hillebrand

    Consumers mobile reliance drives how and when they transact business with independent agents. But today more than ever, agents and brokers can turn to their carriers and vendors for empowering tech solutions.

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