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Shawn Moynihan
While it feels like weve been talking about Cyber Liability cover for years now, the fact is, in relative terms it's still new territory for insurers. Appropriate pricing is best determined through solid analysis of a variety of data, and underwriters haven't yet been able to gather enough history on...
Steve Anderson, CIC
My father-in-law drilled this mantra into me during my early years in the insurance business: The sale is not final until the check clears the bank. Getting paid for the insurance policies an agent sells is a crucial part of running a successful insurance business.
Gary Stephen
Creating exceptional customer enthusiasm is the single strongest way to build and sustain top-tier growth over the long run. Our agency uses the Net Promoter Score (NPS) to measure that enthusiasm, understand how it is created or threatened, and identify what we call promoters, who are the most loyal and...
Shawn Moynihan with Melissa Hillebrand
If your agency isn't defining its marketing strategy and discussing upgrades to its digital management system, it's likely youre behind the curve. Here's how to catch up.
Barry Zalma, Esq., CFE
Although Congressmen write law, they are not above it. Former Arizona Congressman Richard Renzi learned this lesson when he was convicted on charges of conspiracy, honest-services fraud, extortion, money laundering, making false statements to insurance regulators, and racketeering. In U.S. v. Renzi, the Ninth Circuit Court of Appeal was asked...
Rick Gilman, APR, CMP
In the 2014 comedy, Sex Tape, the two main characters played by Jason Segel and Cameron Diaz lament about having inadvertently uploaded a personal video to the cloud. Segel's character gives the line, Nobody understands the cloud, it's a mystery!
Rosalie L. Donlon
Risk managers for large commercial businesses are significantly more satisfied when 11 key performance indicators (KPIs) are met by brokers and insurers, according to the inaugural 2014 Large Commercial Insurers Report from J.D. Power and RIMS, released Dec. 10.
Rosalie L. Donlon
A new year is upon us, which means many risk managers and their brokers have the negotiation of rates at renewal on their minds. If the sentiment expressed this time last year was that flat is the new win, things look to turn out similarly this time around, with a...
Jeffrey Brewer
In a quiet catastrophe season, the insurance industry should stress to policyholders the importance of preparing their homes for natural disasters and becoming both physically and financially ready for whatever Mother Nature has in store. Additionally, insurers can use these mild years to build up capital reserves so they can...
Patricia Harman
A report from aviation insurer Allianz Global Corporate & Specialty SE finds that while the skies are arguably safer than ever, there are a number of emerging risks that will impact carriers and insurers. Until last year's string of atypical aviation disasters (among them Malaysia Airlines flight MH17, in which...
Brokers strive to do a great job for their clients, but sometimes overlook certain coverages. This could lead to a failure to recommend claim, and increased liability for the agent or broker in case of a loss.
Chris Amrhein
Happy 2015! You know what that meansit's time for our annual New Year's Resolution. (Yes, singular.)
Robert Detlefsen
When Congress created the Federal Insurance Office in 2010 as part of the Dodd-Frank financial reform legislation, it asked the new agency to monitor whether traditionally underserved consumers, communities, minorities, andlow- and moderate-income persons have access to affordable insurance products in all lines except health insurance.
Brady R. Kelley
In addition to providing a premier networking and meeting venue for member firms, the 2015 NAPSLO Mid-Year Leadership Forumset for Feb.23-25 in Miamiwill also offer attendees insights into an important issue facing many insurance-industry leaders.
Louie Castoria
Insurance professionals spend time looking for ways to avoid errors and omissions exposures. They are careful to hire the right people, provide training and put management systems in place to ensure quality work. But a few overlook what is perhaps the most obvious avoidance mechanism: not taking on someone else's...
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