Claims Magazine-September 2011

Issue Gallery ›

  • The Science of Glass Breakage

    Pete Pearson

    Generating about 7.5 million insurance claims per year, vehicle glass damage is the most frequent type of claim.

  • The Truth About Cats and Dogs

    Christina Bramlet

    For this months cover story, I spoke with Mitchell Internationals Mike Mahoney about obstructions to information flow between claims and underwriting.

  • Social Media and Deception in Fraud Investigations

    Catherine Couretas

    Social media websites can be helpful to fraud investigators, but some legal professionals, investigators, and other insurance company representatives may be deceiving suspects into giving up information posted on these sites.

  • A Volatile Climate

    Ted M. Cleveland, John E. Cook

    The methods employed to handle environmental cases continue to progress.

  • The Disasters Keep On Coming

    Ken Brownlee, CPCU

    The abundance of natural disasters that have occurred over the last few years are keeping catastrophe adjusters incredibly busy. What will be next?

  • Facing Fraud Together

    Christina Bramlet

    We must admit that silos between underwriting and claims exist and need to be eliminated so that fraudsters do not sliver their way into lower-than-adequate premium calculations or inappropriate claims payouts.

  • Social Media Awareness

    Charles Hunter Mcree

    If a claimant or plaintiff is foolish enough to leave his or her social media privacy settings such that they allow virtually anyone to view personal posts, then this becomes a legitimate area ripe for claims investigation and legal discovery.

  • Speaking Of: Mechanisms for Growth

    Christina Bramlet

    Ricky Lopez, a fresh face at Crawford & Company's headquarters in Atlanta, told Claims about progressive learning strategies that make sense for claims professionals across the generational divide.

  • Soft Contents Restoration

    Tracy Bachtell

    Emerging technologies have enabled the restoration of goods that would otherwise have been considered lost forever.

  • Comparative Negligence

    Mark Fay

    In auto accidents that involve more than one vehicle, it may seem easy to point fingers and blame one driver for the entire accident.

  • Under Construction or Renovation?

    Christine G. Barlow

    There is a solid distinction between a home that is under construction and a home that is being renovated, and that is what determines whether coverage applies.

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