Claims Magazine-January 2012

Issue Gallery ›

  • Intelligent Application of Automated Workflows

    Hans Bengard, Keith Brown

    This article examines the impact of applying technology to the litigation management process, as well as examines what considerations must be met in order to reach a successful application.

  • Logistical Problems Delay Joplin Rebuild

    Christina Bramlet

    Missouri regulators have cautioned that some insurers will need to extend rebuild deadlines in order to avoid bad-faith accusations and possible legal action.

  • Chaos Theory

    Christina Bramlet

    If anyone is capable of restoring order to chaos, aside from mathematicians and economists, it is most certainly claims adjusters and their brethren.

  • Power Outages and Catastrophes

    Susan Massmann

    Evaluating the latest editions of the ISO commercial property causes of loss forms that contain utility services exclusions that preclude coverage for power or other utility failure that is supplied to a premises.

  • Claims Auditing 101: Part 1

    Ken Brownlee, CPCU

    Some may call it counting beans, whereas others suggest that statistics are never a true guide about what is really happening. Reality lies somewhere in the middle of any audit process.

  • Speaking Of: 2012 WIND Conference

    Melissa Stewart

    The 13th annual WIND Conference will be held Jan. 30 through Feb. 2 in Orlando, Fla. Claims Assistant Editor Melissa Stewart recently spoke with WIND Executive Director Michelle Griffin for a preview of the many offerings available this year.

  • A Predictive Analytics Arsenal

    Patrick Sugent

    In areas of the business like personal lines, quoting, and underwriting, carriers have embraced data and analytics to improve profitability and reduce costs. Yet, they have not applied the same approach to claimswhere the vast majority of a carriers premium dollars are spent.

  • Ten Ways to Get More Out of Conferences

    Kevin Quinley, CPCU

    As 2012 beckons, odds are that somewhere on the calendar will be an off-site conference for you to attend. Here are some tips for making the most out of the experiences.

  • Raising the Roof on Wind-Resistant Technology

    David P. Amori, PE, RRC

    This article provides a brief review of current roof covering codes, design, and selection process. It also presents a number of common construction-related defects that result in the loss of millions of dollars annually.

  • Restoring Order in Chaos

    Christina Bramlet

    Jeffrey Bowman, CEO of Crawford & Company, discusses an unprecedented year of global natural catastrophes and the lessons claims organizations of all sizes can glean.

  • Automotive Brake Failures

    Charles C. Roberts

    Many claims these days suggest that automotive brake failure directly contributed to an accident. For those losses where brake malfunction is a suspected cause, the claims investigator is obliged to look into the existence of evidence of brake failure.

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