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Editor's Letter

Manage MyAlerts Sign In To Follow Share
  • Editor's Letter  

    Feeling distracted at work? You're not alone...

    Elana Ashanti Jefferson |

    Workers are struggling to focus on their jobs amid the global pandemic and the country's tumultuous political climate.

  • Editor's Letter  

    Through the looking glass

    Patricia L. Harman |

    Even though we’re in a new year, some old insurance claims issues bear watching.

  • Editor's Letter  

    Even insurance professionals need a chance to exhale

    Elana Ashanti Jefferson |

    The top three news stories of 2020 had very real implications for day-to-day operations in insurance.

  • Editor's Letter  

    Bidding farewell to a legend

    Patricia L. Harman |

    After a remarkable career, the Claims Iconoclast takes his final bow as the industry’s expert.

  • Editor's Letter  

    Wildfires, disease and the need for insurance-industry leadership

    Elana Ashanti Jefferson |

    Becoming climate change solution-builders will reverse negative stereotypes linked to insurance while boosting the industry's financial health.

  • Editor's Letter  

    How insurance can help manage an uncontrollable year

    Elana Ashanti Jefferson |

    When an insurance pro takes time to understand the exact nature of an insured's risk, they can help restore a sense of control to an otherwise unruly event.

  • Editor's Letter  

    Looking at insurance through a new lens

    Patricia L. Harman |

    In a constantly changing insurance environment, the challenge is where to focus our energy and resources.

  • Editor's Letter  

    Just how safe is it to go 'back to school' in 2020?

    Elana Ashanti Jefferson |

    Bullying was once a parent's chief safety concern at school. Then it was guns. Now, schooling choices have far-reaching public health implications.

  • Editor's Letter  

    Treating injured workers like family

    Elana Ashanti Jefferson |

    Disputes at work can be just as heartbreaking as familial riffs. Any dispute that grows out of an on-the-job accident can add insult to a literal injury.

  • Editor's Letter  

    When insurance goes virtual...

    Patricia L. Harman |

    Insurers will need to adjust to the possibility of continued remote work and create policies to protect adjusters in the field.

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Resources

  • Digital Intelligence: End-to-End Insurance Process Improvement

    Digital Intelligence: End-to-End Insurance Process Improvement

    From ABBYY

    Leverage documents from a variety of sources to drive stronger results in your onboarding and claims management processes.

    Download Resource ›

  • 3 Components of a Successful Direct-to-Customer Insurance Experience

    3 Components of a Successful Direct-to-Customer Insurance Experience

    From OneShield Software

    Find the balance between insured self-service and insurer expertise for your small commercial customers with these 3 ingredients.

    Download Resource ›

  • Increase Profitable Growth Through Customer-Centricity

    Increase Profitable Growth Through Customer-Centricity

    From Information Builders (ibi), a TIBCO company

    Competing for profitable growth, especially against larger carriers, on just price will ultimately fail. By becoming customer-centric, you can discover the best way to retain customers while keeping growth, loss ratio, and related metrics in line with your goals.

    Download Resource ›

  • Four worst practices to avoid when core systems change

    Four worst practices to avoid when core systems change

    From Information Builders (ibi), a TIBCO company

    Embrace a unique business intelligence (BI) opportunity when changing or upgrading your core systems to avoid risk and drive profitable growth.

    Download Resource ›

  • 6 P&C Insurance KPIs That Have the Best Digitization ROI

    6 P&C Insurance KPIs That Have the Best Digitization ROI

    From Lightico

    Discover the areas of your business where KPIs can be impacted more quickly and successfully using smart digital innovations.

    Download Resource ›

  • Next-Generation eSignature Solutions to Grow Your Business

    Next-Generation eSignature Solutions to Grow Your Business

    From Lightico

    Grow your business and meet customer expectations by providing an effortless onboarding experience. Download this guide now to learn more.

    Download Resource ›

Browse More Resources →

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