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Contributing Writer
Leveraging mobile claims processing enables adjusters to improve productivity, accuracy and customer support.
Christina Bramlet
Fraud may cost the P&C insurance industry $80 billion annually by 2015. To disarm increasingly ambitious fraudsters, insurers must harness the sophisticated tech tools at their fingertips.
Ken Brownlee, CPCU
Damage continues until controlled. Fire and rescue operations can teach adjusters a lot about pre- and post-loss control. The rescue of a city tunnel excavator illustrates some key points.
Kevin Quinley, CPCU
What's hot in the world of insurance bad faith? From social media to interpreting body language, we have you covered.
FC&S Editors
Examining legal implications associated with the duty to defend an insured. What happens when the complaint includes other allegations obviously excluded by the policy?
Gary Jennings
Insurance claims programs can be improved in many ways, the first step being conducting audits for virtually any line of business. Here, we begin with auditing workers' comp claims.
Barry Zalma, Esq., CFE
Heeding investigative and litigation lessons from the plight of Thomas Gervasi, a man convicted of six counts of arson and a litany of other crimes.
Christina Bramlet
Contending with regulatory flux is stressful, but adjusters are not without options to achieve educational goals while ensuring compliance.
Arthur D. Postal
Workers' compensation costs for employers could rise steeply as a result of a decision by the American Medical Association to reclassify obesity as a treatable disease, a new report contends.
Christina Bramlet
Aite Group has disseminated new, albeit terrifying estimates about the toll fraud exacts each year on the p&c insurance industry.
Mark E. Ruquet
The Oklahoma Insurance Department says payments from the devastating May tornado outbreak across central Oklahoma have now topped $1 billion.
Greg Horn
Some key claims tasks are ripe for outsourcing, including mobile auto repair services, in order to reduce costs and increase customer satisfaction.
Contributing Author
It is imperative to accurately determine the veracity of each claim as quickly as possible. RA7 is one solution that enables insurers to do just that.
Mark Simpson, CFEI
Failure analysis is always an important part of any fire investigation when an electrical or mechanical system is involved. For this large commercial loss claim, expert investigators helped the client recover over $1 million.
Melissa F. Brill
The New York Court of Appeals stresses the importance of the insurers duty to defend its insureds, noting that when an insurer breaches that duty, it may not rely on exclusions in the policy to avoid coverage obligations
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