Claims Magazine-September 2009

Issue Gallery ›

  • Speaking Of: Market Conduct Exams

    Eric Gilkey

    Wolters Kluwer Financial Services recently released its annual list of the top 10 reasons insurance companies are found to be out of compliance during market conduct examinations, and many of the issues were related to claims.

  • Decoding Hammer Letters

    Staff Writer

    MC Hammer, rapper/dancer extraordinaire, burst on the early 1990s music scene with his hit song, "U Can't Touch This."

  • The Front Line of Defense

    Robert Bodoni

    For many years, the public in general did not regard insurance fraud as a serious crime.

  • Fraud and Justice

    Ken Brownlee

    It is a subject that plagues the claim adjuster daily: how much is pain worth?

  • Wheeling and Stealing

    Tim Tuller

    Thieves broke into a truck parked in a hotel lot and made off with a large shipping crate.

  • Quantifying Moisture Exposure

    Ralph E. Moon, Rick Price

    Most research efforts that test the effects of moisture exposure on wood building products evaluate the effects of water vapor -- in other words, the relative humidity (RH) -- rather than exposure to free water.

  • Customer Is King

    Sabine Vanderlinden

    Last year was one of the costliest years for insurers in history, with record-setting Atlantic hurricane losses amounting to $43 billion, as well as man-made catastrophic disasters culminating at $7 billion -- nearly double the annual averages from 2007.

  • No Love for Gangsters

    Christina Bramlet

    Scottish Gangster Ian "Blink" McDonald, 48, continues to not-so-subtly contest Aviva's refusal to pay ?26,000 to replace his Mercedes Kompressor, which was firebombed in May.

  • Finding the Right Words

    Eric Gilkey

    Citing insurer sensitivity to certain words, recently advised policyholders to avoid using five particular words when discussing a claim with an agent or a claim adjuster.

  • Thunderstorms Top First-Half Catastrophes

    Eric Gilkey

    Severe thunderstorms caused more than $6 billion in insured damages during the first six months of 2009, making it the leading cause for insurance losses so far in what has been called a moderate year for natural disasters.

  • Nullifying Anti-Steering Law a "Hard Sell"

    Christina Bramlet

    Consumer advocates are concerned about a bill that could ostensibly undo a current Calif. law preventing insurers from "steering" customers to auto body shops under contract with the insurer.

  • Ward's Top 50 List Replaces 16 Companies

    Eric Gilkey

    The Ward Group has released its top 50 P&C insurance companies in the United States, and the list looks significantly different from just one year ago.

  • Putting the Brakes on Texting

    Marguerite Swallow

    Texting has become socially acceptable -- or at least socially tolerated -- almost everywhere today.

  • Ruthless Objectivity

    George Reede

    A recent fire loss serves as yet another cautionary tale in making a coverage decision before all of the evidence has been gathered.

  • It's Not Easy Being Green

    Keith W. Pokorny, Daniel Penaloza

    Green building practices have grown annually, adding complexity to the analysis of construction projects, building systems, and building performance expectations.

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