Claims Magazine-October 2014

Issue Gallery ›

  • The Challenges of Implementing Advanced Analytics

    Kevin Bingham, John Lucker, Laura Ward, Stacey Peterson

    Becoming analytics-enabled is perhaps one of the most important evolutionary steps forward an organization can make. The rewards of data-driven decision-making can be a powerful boost to the bottom line. For insurance companies, this may include using underwriting predictive models to increase profitability through more granular pricing, driving a six...

  • Creating Engaged Employees

    Michael Boyes

    Research shows that engagement levels hover close to 20 percent nationwide, although there has been a minor uptick in recent years

  • Adjuster Licensing and Professionalism — Part 3

    Ken Brownlee, CPCU

    Many states that require continuing education units (CEUs) for adjusters, whether or not adjusters are required to obtain a license or pass an initial licensing examination, mandate that a certain number of CEUs be on the subject of ethics. In those states, there are usually a number of ways of...

  • Salvage 101: What You Need to Know

    Gary Mazeffa

    There is clear evidence that a robust commercial salvage program can improve the overall claims process, but it requires a strategic shift in thinking when it comes to this often ignored area. The benefits of a more systematic approach to salvage include: increasing transparencies for claims and streamlining the overall...

  • Gen Y isn't happy

    Patricia Harman

    It seems that millennials (individuals born between 1977 and 1994) and the largest group of homebuyers and renters in the U.S., are less happy with their insurance experiences than any other age group.

  • Editor's Note

    Patricia Harman

    Fraud is roughly an $80 billion a year enterprise depending on which figures you use, and it's an issue insurers take seriously. I met some fraud investigators at the recent International Association of Special Investigation Units (IASIU) Seminar and Expo on Insurance Fraud and I have a message for fraudsters...

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