Thinking Beyond DRP to Deliver Better Service
Kushal Agrawal, Scott Epstein
Enhanced collaboration between repairers and insurers ensures better service, more choices for customers.
Kushal Agrawal, Scott Epstein
Enhanced collaboration between repairers and insurers ensures better service, more choices for customers.
Christina Bramlet
Most agree that societies should foster the happiness of their citizens. Waters get murky, however when this onus is shifted to a profession or an employer.
Mark E. Ruquet
More investment in claims-management integration practices will benefit the bottom line of property and casualty insurers, chief claim officers say in a survey from Towers Watson.
Stuart Rose
When combined with robust text mining, predictive analytics can enable better fraud and claims management, as well as more effective business rules.
Barry Zalma
Juries sometimes grant damages based on the injury rather than negligence. This State Farm case raises questions about remedies available to insurers.
Douglas Dell
Analytics provide perspective about employee development and corporate performance, along with how your organizations learning programs stack up in the industry.
Ken Brownlee, CPCU
Les Misrables features the song of "angry men." Today's songs and protests decry college debt, foreclosures and maxed-out credit cards.
John Kett
Technology is driving how salvage auto auction companies market to buyers and providers, as well as how vehicles are sold at auction. How are insurers benefitting?
Kevin Quinley, CPCU
Plaintiffs counsel sent you a demand that is open for 24 hours. The clock is ticking. What should you do?
Christina Bramlet
In times of crisis, we can call on claims professionals to help restore order. But are employers rising to the occasion to provide an appropriate benefits package?
Christina Bramlet
A federal appeals court has reversed itself, throwing out a landmark ruling that made the Army Corps of Engineers liable for billions of dollars in flood damage.
Christina Bramlet
Ninety percent of respondents in CAIF's inaugural anti-fraud tech survey are still using only basic analytic tools.
Technology originally developed for the Israeli Security Ministry is now being used to help identify fraudulent insurance claims.
How to increase claims recovery values for salvage goods in a fraction of the time it takes with a typical process.
Joel Gendelman
Traditionally recorded statements have been difficult to manage, access, and use as a strategic data asset. That has changed.
Wayne M. Wudyka
The Textile Experts now offer a mobile app to meet adjusters' needs.
Karen L. Edwards
Technology developed by EagleView measures exterior walls of residential properties.
Alexander Sevren
Ready to eliminate time-consuming, mismanaged or potentially fraudulent exterior insurance restoration claims and streamline your contractor services?
Contributing Writer
Audatex debuts its AudaNet Platform in North America to deliver optimized outcomes for insurers, peak performance for repair facilities, and maximum satisfaction for drivers.
Modernizing the claims experience to retain and acquire customers.
Anya Khalamayzer
An updated estimate of U.S. insured losses from Hurricane Isaac falls between $1 billion and $2 billion.
David Thamann
What circumstances can invalidate the owned-but-not-insured exclusion? Some recent verdicts may provide guidance.