Claims Magazine-October 2010

Issue Gallery ›

  • Reader Letters

    Staff Writer

    Subscribers and readers comment on recent stories appearing in the pages of Claims Magazine.

  • Coverage Analysis: Gas-Line Explosion

    Eric Gilkey

    We analyze the coverage issues stemming from a natural gas-line explosion occurred outside of San Francisco, killing at least two people and severely damaged at least 53 homes.

  • The Auto Auction's Coming of Age

    Vincent Mitz

    Not only are virtual auctions revolutionizing auto auctions, they are changing how insurance companies manage the disposition of salvage vehicles acquired as part of the claim settlement process.

  • Quality Management in Claims

    David Young

    Managing quality is an important job that affects not only the financial bottom line, but also customer retention and employee satisfaction. Now is a good time to take a close look at the quality assessment process to make sure it is effective.

  • Salary Survey 2010

    Christina Bramlet

    How are the talented and tenacious claim professionals for whom we write faring in terms of compensation? What trends are showing up? We solicited feedback from a random sampling of Claims subscribers and readers to find out.

  • Residential Roof Assessments

    James W. Jordan, P.e., S.e.

    It is helpful to have a basic understanding and general overview of residential roofing assessment. The following will help claim professionals evaluate reported storm damage, and will focus strictly on asphalt composition shingles.

  • The Art of Stopping

    Peter R. Thom, Timothy A. Logsdon

    Driver-assist systems in vehicles have been the norm for a long time. Up until the debut of microelectronics in the 1980s, though, the push to make driving safer, easier, and more comfortable superseded automation efforts.

  • Let's Talk About Sexism

    Ken Brownlee

    Last month, I touched two of the three forbidden topics for a publication such as this: politics and religion. Brave (or nutty) soul that I am, this month I'm touching that rail again on the third forbidden subject: Sex.

  • Terrorism Risk Management

    Barrett A. Evans,CPCU,AIC

    Whether the reasons are economic, psychological, or social -- or some combination thereof -- terrorism has been an entrenched part of human activity since ancient times.

  • Speaking Of: Art Losses

    Eric Gilkey

    While art losses may make for great movie moments such as those that appeared in movies like "The Thomas Crown Affair" and "Entrapment," the reality is that a fine-art loss and claim can be caused by something as simple as a finger poke.

  • What Drives Us

    Eric Gilkey

    Walking into someone else's emotional minefield takes guts and an extraordinary clear sense of patience and understanding, which makes me admire two of the most important traits of a successful adjuster: empathy and proper judgment.

  • Five Tips for Navigating the Salary Negotiation Process

    Susan Henry

    With a bit of research and realistic expectations, claim professionals can enter salary negotiations prepared and confident. Consider these five points prior to interviewing or talking to your current employer.

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