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Claims Magazine-October 2007

Issue Gallery ›

  • Adjusting and Journalism

    Ken Brownlee

    It was unusual for me to purchase a "rare book" through a used book store, a first edition at that, but in this case, it was one that I had been seeking for years and could never find.

  • In the Public's Eye

    Eric Gilkey

    According to the California Department of Insurance (CDI), Norman Hugh Baker posed as a licensed public adjuster and conned eight homeowners out of almost $100,000.

  • Land of the Rising Sun's Best

    Eric Gilkey

    The study, now in its fourth year, evaluates customer satisfaction with auto insurance -- including among other things a company's response to auto insurance claims.

  • Not-So-Good Vibrations

    Michael Houts

    A Brooklyn, N.Y. couple was awarded $1 million dollars after a Manhattan Supreme Court jury ruled in favor of their claim made to Allstate Insurance for damages to their home.

  • Speaking Of: Customer Service

    Staff Writer

    We all know that the general population interacts with two people when dealing with insurance: the agent and the adjuster.

  • CPCU Annual Meeting Draws Crowd

    Staff Writer

    The CPCU Society's Annual Meeting and Seminars was held in Hawaii last month. The meeting boasted more than 7,000 attendees.

  • How Much Are You Losing to Fraud?

    Staff Writer

    Claims Magazine and The National Underwriter Company are sponsoring this fraud symposium on October 25-26, 2007, at the Torrance Marriott in Torrance, Calif., for a reason.

  • Stress Management 101

    Staff Writer

    It's inevitable that catastrophe adjusters will experience psychological and emotional stress from their jobs.

  • Hurricane Season Gathers Steam

    Eric Gilkey

    Last month, the National Hurricane Center reported that Hurricane Humberto made landfall near the Louisiana and Texas border on Sept. 13, 2007.

  • Is It Love or Money?

    Phil Schreiner

    It very well could be the money, according to this hit song from the 1972 movie, Cabaret.

  • Personnel Issues

    Staff Writer

    When asked, "What do you like least about your job?" many claim managers reply, "Personnel issues!"

  • The Future of Customer Service

    David Siesko

    Carriers often make the mistake of pressuring claim and customer service departments to reduce internal expenses at the cost of quality.

  • CCC Releases Estimation Tool

    Staff Writer

    According to CCC, the program is designed to reduce the number of missed items on estimates and help confirm that repair items and operations have been included and insurer guidelines have been met.

  • FLIR Introduces New Cameras

    Staff Writer

    The new T-series features a simultaneous 1.3 mega-pixel visual camera, high thermal sensitivity, and an eight-hour battery life.

  • Dri-Eaz Goes Wireless

    Staff Writer

    The HygroTrac system monitors and documents moisture levels on all sizes of jobs while ensuring accurate data.

  • Push for Stronger Codes

    Staff Writer

    The American Insurance Association (AIA) recently gave testimony before the North Carolina Building Code Council to request stricter construction standards for coastal areas exposed to hurricane-force winds.

  • Jersey Girl Fudges Documents

    Staff Writer

    The New Jersey Office of the Attorney General Anne Milgram and Criminal Justice Director Gregory A. Paw have announced the indictment of a Monmouth County woman.

  • Program Verifies Coverage

    Staff Writer

    According to the Texas Department of Insurance, the goal is to reduce the number of uninsured motorists in Texas, which is estimated to be between 15-20 percent of all vehicles on the road.

  • A Tale of Two Adjusters

    Vernon F. Chalfant

    An internationally-recognized commercial loss adjusting firm spent significant amounts of management time, not to mention dollars, in an effort to recruit highly experienced, and highly compensated, senior adjusters.

  • Collision Course

    Michael Houts

    Sometimes adjusters and appraisers are forced to deal with the frustrations that can stem from working through the collision claim process.

  • Sweet and Sour

    Eric Gilkey

    Every September, the editors at Claims pore over a ream of survey responses in an attempt to better understand the working conditions and salaries of the claim professionals for whom we write.

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