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Claims Magazine-October 2004

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  • Rocks and Hard Places

    Ken Brownlee

    One evening a couple of months ago, our niece called with a claim problem. It seems that her sister was involved in a collision on a bridge over Tampa Bay. She had stopped for a traffic jam and was

  • Risk Manager Salaries Diverge Considerably

    Staff Writer

    Before marching into the boss' office to demand a raise based on national salary trends, risk managers need to consider the type of industry in which they work, as well as the size of their

  • Employee Thefts Rise

    Staff Writer

    Three in five privately held companies report that it is likely that an employee will steal company funds or equipment this year, according to the Chubb 2004 Private Company Risk Survey, sponsored by

  • Stress, Overwork Plague Americans

    Staff Writer

    Many Americans feel stressed and overworked, according to a recent Harris Interactive study, sponsored by Kronos Inc. Among those surveyed, 62 percent report having experienced an increase in job

  • Florida Bears Brunt of Active Hurricane Season

    Staff Writer

    Barely a month after Hurricane Charley battered Florida, the state has felt two more hurricanes reach landfall. As this issue of Claims went to press, Ivan had just crashed ashore in the Florida

  • Call Centers Move Abroad

    Staff Writer

    Call center numbers and agent positions in the United States are projected to decrease, according to research by Datamonitor, an independent market analysis firm. The report, The Vertical Guide to

  • AIA, CareerBuilder Combine Resources

    Staff Writer

    The American Insurance Association and CareerBuilder.com, an online career site, have joined forces to create a new recruiting tool for insurance industry professionals, companies, and other industry

  • California Addresses Fire Panel Suggestions

    Staff Writer

    The state of California has decided to act on the recommendations of a Blue Ribbon Commission established Nov. 2, 2003, to review efforts to fight the 2003 wildfires and provide guidelines to prevent

  • OSHA Examines Personal Protection Equipment

    Staff Writer

    The Occupational Safety and Health Administration recently reopened the rule-making record on employee personal protection equipment. OSHA has asked for further comments on how to determine the

  • Senate Studies Outsourcing Bills

    Staff Writer

    Two bills currently being considered by the U.S. Senate could affect the way that insurers staff their business operations. The bills address the issue of sending jobs overseas to countries with

  • Study Details TRIA's Economic Impacts

    Staff Writer

    The terrorist attacks of 2001 fundamentally changed the way that the world looks at risk and demonstrated that terrorism losses are too unpredictable and potentially catastrophic to be handled solely

  • Insurance Analysts Expect Increased Merger Activity

    Staff Writer

    Two-thirds of insurance executives and analysts believe that the recent mergers of St. Paul/Travelers and John Hancock/Manulife indicate heightened industry consolidation activity, according to a

  • Legislature Enacts Post-Fire Bills

    Staff Writer

    The requirements for the disclosures that homeowner insurers must provide to their policyholders were updated by SB 1855. The new disclosures are intended to provide policyholders with accurate and

  • Relocating Families in Times of Catastrophe

    Jenna Henry

    In the wake of the 2003 southern California wildfires, we served hundreds of families and insurance adjusters. The fires occurred in our community; our home office is located in San Diego. We hope

  • The Clock is Ticking

    Elizabeth Raffel

    In an ideal world, every property and business owner would have a disaster recovery plan to ensure a straightforward restoration. The truth is that, even with a plan of action, multiple unexpected

  • The Professionally Obsolete Claim Adjuster

    Donna J. Popow

    Do you know if spam e-mail can cause property damage under the terms of a GL policy, or whether spamming constitutes an advertising injury? Do you know if spoliation of evidence is an actionable tort

  • The Interview Pit

    Ken Sanders

    "Ninety percent of success is just showing up," Woody Allen once said. I have found that 90 percent of getting a job is not saying something dumb to eliminate yourself. Getting promoted into

  • Claim Adjusters Keep Overtime Exemptions

    Brian P. Hale

    Insurance claim adjusters still are exempt from federal overtime requirements, under the United States Department of Labor, Wage and Hour Division's final version of the controversial changes to the

  • Life, Lucre, and Laptops

    Mikel Benton

    A random sampling of 1,000 Claims subscribers was sent questionnaires on August 2, 2003. We received 431 useable responses, or 43 percent response. In this year's survey, insurer claim staff are

  • Appellate Court Approves Medical Bill Evaluation

    Staff Writer

    The Property Casualty Insurers Association of America has filed an amicus curiae with the Michigan Supreme Court requesting that it uphold the appellate court's position. "If the Supreme Court

  • Building Commission Strengthens Standards

    Staff Writer

    In a unanimous vote, the Florida Building Commission recently moved to change the new 2004 Florida Building Code to meet the existing level of wind requirements in the 2001 code. The commission's

  • Are You a Kvetch?

    Phil Schreiner

    Every year we send out our salary survey and report our findings in our October issue. (Yes, this is the one. Read the results on page 29.) On the survey form is a space for anonymous comments

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