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Marguerite Swallow
Poor customer service will not only break a good reputation but also break the bank, according to data released by Accenture.
Christina Bramlet
In a recent publication, CCC Information Services Inc. suggests that the slow economic recovery has noticeably altered the auto damage repair landscape, perhaps irrevocably.
Chad Hemenway
Allstate Corp. has filed a subrogation lawsuit against Toyota Motor Corp. seeking compensation for the more than $3 million paid out on accident claims related to allegedly faulty accelerator pedals and other defects.
Christina Bramlet
A typical concern amongst insureds is that of home blazes, but N.C. residents in particular need not discount the potential perils of water.
Eric Gilkey
These days, it's not unusual for insurance companies to jump into the deep end of the social media pool. Risks abound, though.
Eric Gilkey
This year, Wolters Kluwer Financial Services editors' reviews indicated that five of the top 10 market conduct issues raised in property and casualty lines in 2009 were claim-related.
Gary Blake
How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.
Paul Gross
Auto glass claims have long been viewed as nuisance claims by many carriers, but that nuisance has become the plague of the insurance industry.
Christopher Tidball
If you were walking down the street and saw a one hundred-dollar bill, you would probably pick it up. So why do insurance carriers leave not hundreds but billions of dollars on the table annually?
Ken Brownlee
Indirect loss is far more complex and costly than direct loss. It also carries serious ramifications for a larger number of people.
Diana B. Reitz, CPCU
The recent salmonella outbreak involving millions of eggs is just the latest in the seemingly never-ending debate about the quality and safety of the American food supply.
James Fini
Currently, everyone is losing out due to a lack of accurate content data. This includes carriers, brokers and agents, adjusters, and insureds.
Barrett A. Evans,CPCU,AIC
A poor judgment call on the job can be a haunting specter for a long time afterward. While perfection is never a realistic human goal, there are ways to improve our decision-making skills.
Christopher Kendrick
Chances are good that the average Calif. policyholder opting to purchase uninsured motorist cov-erage is unaware of the broad scope of coverage that must be afforded under the uninsured motorist statute.
Paul Tuhy, Nicole Michaels
Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.
Marguerite Swallow
A 30-year-old woman has gone from food court to court room after making false claims against a fast-food retailer.
Staff Writer
Subscribers and readers comment on recent stories appearing in the pages of Claims Magazine.
Charles C. Roberts, Jr., Ph.D., P.E.
A common type of self-heating involves agricultural products, such as hay or silage. Under certain storage conditions, hay will self-heat, ignite, and cause damage to buildings and property.
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