Claims Magazine-November 2010

Issue Gallery ›

  • Technical Notebook: Spontaneous Combustion

    Charles C. Roberts, Jr., Ph.D., P.E.

    A common type of self-heating involves agricultural products, such as hay or silage. Under certain storage conditions, hay will self-heat, ignite, and cause damage to buildings and property.

  • Reader Letters

    Staff Writer

    Subscribers and readers comment on recent stories appearing in the pages of Claims Magazine.

  • State Beat November 2010

    Marguerite Swallow

    A 30-year-old woman has gone from food court to court room after making false claims against a fast-food retailer.

  • See the 'Big Picture' With Global Claim Management

    Paul Tuhy, Nicole Michaels

    Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.

  • Why Walk It Alone?

    Christopher Kendrick

    Chances are good that the average Calif. policyholder opting to purchase uninsured motorist cov-erage is unaware of the broad scope of coverage that must be afforded under the uninsured motorist statute.

  • Making Sound Judgments

    Barrett A. Evans,CPCU,AIC

    A poor judgment call on the job can be a haunting specter for a long time afterward. While perfection is never a realistic human goal, there are ways to improve our decision-making skills.

  • Improving Contents Claim Results

    James Fini

    Currently, everyone is losing out due to a lack of accurate content data. This includes carriers, brokers and agents, adjusters, and insureds.

  • A Coverage Analysis of the Egg Recall

    Diana B. Reitz, CPCU

    The recent salmonella outbreak involving millions of eggs is just the latest in the seemingly never-ending debate about the quality and safety of the American food supply.

  • Subrogation Legal Strategies

    Christopher Tidball

    If you were walking down the street and saw a one hundred-dollar bill, you would probably pick it up. So why do insurance carriers leave not hundreds but billions of dollars on the table annually?

  • Auto Glass: From Nuisance to Nightmare

    Paul Gross

    Auto glass claims have long been viewed as nuisance claims by many carriers, but that nuisance has become the plague of the insurance industry.

  • Enhancing Claim Communications

    Gary Blake

    How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.

  • Speaking Of: Market Conduct Exams

    Eric Gilkey

    This year, Wolters Kluwer Financial Services editors' reviews indicated that five of the top 10 market conduct issues raised in property and casualty lines in 2009 were claim-related.

  • Risks of Being Social

    Eric Gilkey

    These days, it's not unusual for insurance companies to jump into the deep end of the social media pool. Risks abound, though.

  • Toyota Hit with Subrogation Suit

    Chad Hemenway

    Allstate Corp. has filed a subrogation lawsuit against Toyota Motor Corp. seeking compensation for the more than $3 million paid out on accident claims related to allegedly faulty accelerator pedals and other defects.

  • Collision Industry Contours Changing

    Christina Bramlet

    In a recent publication, CCC Information Services Inc. suggests that the slow economic recovery has noticeably altered the auto damage repair landscape, perhaps irrevocably.

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