Claims Magazine-November 2009

Issue Gallery ›

  • All Aboard

    Staff Writer

    Here are six tips for locating and hiring people with the ability to become successful claim professionals in your operation.

  • Handle with Care

    Jaymeson Pegue

    Subrogation is really a method to reverse a loss, boost a bottom line, and -- when properly evaluated and handled -- a way to make a smart business decision even smarter.

  • Taming Contents Claims

    Jon McNeill

    To the detriment of consumers, claim adjusters, and the carriers themselves, it's still the wild, wild West when it comes to current practices and processes for handling contents claims.

  • Effective Claim Audits

    Jay Campbell

    How should we best think about achieving high-quality outcomes through best-practices file-handling and an effective audit process? Here is a model.

  • The Case for Collectivism

    Ken Brownlee

    In last month's column, I cited opinions from other nations about our health-care system. This month, I'm going out on a limb with a saw.

  • Defense Cost Reimbursement

    David D. Thamann

    Some insureds may find it surprising that the insurer can get reimbursement from the insured for some of those legal costs expended.

  • Mind Your Metals

    Greg Horn

    How are leading manufacturers able to provide customers with must-have features while achieving weight savings, improved vehicle crash worthiness, fuel economy, and reduced total greenhouse gas emissions? The answer is advanced high-strength steel.

  • Earthquake Damage Assessments

    Lisa Shusto, P.e., John Osteraas, Ph.d., P.e.

    Comprehensive guidelines specifically intended for a non-engineering audience -- property owners, contractors, and insurance adjusters -- have been developed for the assessment and repair of earthquake damage in residential wood-frame construction.

  • Reducing Legal Claim Costs

    Thomas P. Baggott, Ph.d.

    Trial simulations, often wrongly referred to as focus groups, are the standard in predicting probabilities of a given outcome.

  • Speaking Of: Subrogation

    Eric Gilkey

    When Arbitration Forums told us that its new web-based subrogation system could save insurers up to $500 million in claim costs, we decided a little chat was in order.

  • Staying Prepared

    Eric Gilkey

    Inconsistent. Dubious. Inequitable. Controversy. Inexperience. These are not the type of words we want to describe our industry's next response to catastrophe.

  • Katrina Ruling Creates Uncertainty

    Staff Writer

    The debate over wind-versus-water homeowner claims is not quite as cut and dried thanks to a ruling last month by the Mississippi Supreme Court in a Hurricane Katrina case.

  • State Beat

    Marguerite Swallow

    Fraud around the States.

  • Conference Preview: ISOTECH 2009

    Christina Bramlet

    ISO Senior Vice President Vincent Cialdella spoke with Claims about transforming claim processes and some of the many other timely topics slated for discussion at ISOTECH

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