Claims Magazine-May 2009

Issue Gallery ›

  • Emerging Transformed

    Philip Porter

    Conditions have never been better for insurers to consider increasing the amount of claim administration they outsource.

  • BPO Basics

    Eric Gilkey

    Advisory firm Celent recently published a report on insurance business process outsourcing trends.

  • Splintered Reactions to Regulation

    Christina Bramlet

    Recent remarks about the creation of an optional federal charter regulatory system have educed a fractured response from leading insurance associations.

  • Child Support Lien Enforcement

    Kathy Donovan

    As more states join the Child Support Lien Network (CSLN), insurers must be aware of specific insurance claim intercept laws and their impact on claim processes.

  • Speaking Of: Career Paths

    Christina Bramlet

    Each year, Claims Magazine awards an academic scholarship to a student at the Katie School of Insurance and Financial Services at Illinois State University.

  • Do Insurers Have Constitutional Rights?

    C.j. Haddick

    Is there a way for an insurer that is facing punitive damages in a bad-faith suit to invoke due process protections? Are those rights raised and enforced enough?

  • Designation Envy

    James D. Klauke

    Why is the CPCU designation important to claim professionals? This question is best answered by the claim professionals who have achieved the CPCU designation and are active members in the CPCU Society.

  • The Value of Intelligence

    Ken Brownlee

    Too much latitude is not always a good thing. We need to beware of the line of malarkey our bosses might sell us. If we are cautious, then there may be a bright future in being a high-value claim adjuster.

  • An American Dream Deferred

    Aaron Wilson

    The housing and mortgage crisis has reached such epic proportions that its impact can even be felt in the temporary housing business.

  • When Pirates Attack

    Eric Gilkey

    To find out more about the surge in recent pirate attacks and related insurance implications, Claims spoke with Howard Mills, Deloitte's chief insurance advisor and former New York State insurance superintendent.

  • Splitting Hairs

    Susan Massmann

    Even when the term is defined in policies, sometimes the difference between being covered or not comes down to, "It depends on what the meaning of the word 'occurrence' is."

  • Raising Your Right Hand

    Staff Writer

    Brace yourself for a big "gulp" moment. Today's mail -- or perhaps the sheriff -- has delivered a subpoena for you to appear for a deposition in five weeks. You'll be grilled about a claim you handled four years ago.

  • Prevent and Contain

    Tony Agresta, Jaffrey Ali

    A lot has been written about criminal activity resulting in losses due to P&C fraud. While coverage is pervasive in the media, not enough has been written about strategies to prevent these losses.

  • Time to Reboot

    Eric Gilkey

    Breaking habits and patterns of thinking, fully embracing change in any aspect of life is more difficult than it sounds.

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