Claims Magazine-May 2008

Issue Gallery ›

  • Adjusting Mindsets: Will Claim Staff Be Outsourced?

    Eric Gilkey

    A new study of insurance chief information and chief technology officers from Europe and the U.S. says that a small percentage of insurers are considering the idea of outsourcing portions of their claim-adjusting procedures.

  • Allstate Releases Massive McKinsey Report

    Eric Gilkey

    Allstate has released approximately 150,000 pages of documents pertaining to a review of its claim practices conducted in the 1990s in order to dispel what it says are inaccurate portrayals of its business practices.

  • Speaking Of: Claim Technology

    Staff Writer

    Claim technology is more than just software; its creation and adoption by companies can have big influences on adjusters.

  • Streamlined for Success

    Staff Writer

    The National Underwriter Company and Claims Magazine have busily been preparing this year's program for the 12th Annual ACE America's Claim Event conference.

  • Insurance Web Sites Rated

    Staff Writer

    Progressive's web site came out on top in a survey that studied how well 22 major auto insurance web sites met the expectations of those viewing the sites.

  • Apology Programs

    Staff Writer

    Years ago, I began my claim-handling career by attending a five-week adjuster boot camp in Atlanta run by a national TPA.

  • Looking for a Backstop

    Susan L. Maloney

    Every day as I review the ISO circulars, I see more terrorism forms being filed due to the reenactment of the Terrorism Risk Insurance Program Reauthorization Act of 2007 (TRIA).

  • Back to Basics

    Mike H. Bassett

    As a claim-handling professional, you may have more than 100 pending claims. You receive calls and letters every day on various files. There just doesn't seem to be enough time in the day.

  • Declaring They're Independents

    Kevin Hromas

    The storm starts brewing in the far off reaches of Africa...soon to spill over onto the shores of America.

  • Insurance Fraud and Economic Woes

    David J. Rioux

    Is your claim department on heightened alert, and are your fraud fighters ready to man their battle stations? They ought to be.

  • Insurance Officials Under Fire

    Staff Writer

    A law firm that specializes in representing policyholders who have experienced catastrophe claims has filed a lawsuit against several Florida insurance officials.

  • No Amusement for Park

    Staff Writer

    Take a look at the $21 million dispute that involved Paramount Kings Island (PKI) and Admiral Insurance.

  • Public Adjuster Bill Proposed

    Staff Writer

    H.B. 5489 -- referred to as the Public Adjusters' Law -- would require that all public adjusters be licensed in the state before doing business.

  • Crime and Trauma Scene Management

    Don M. Mcnulty

    Every claim and restoration professional knows that no two projects are the same -- some are more complicated than others, especially those involving crime and trauma scenes.

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