Claims Magazine-March 2017

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  • Over 7000 locations have access to DryTrack™

    Mitch Byrom

    DryTrack is more than a simple water damage software. It is a mobile mitigation management tool that helps thousands of restoration professionals rationalize the drying process with pre-programmed IICRC S500 recommendations built within the application. Its objective approach has an intuitive suggested air and moisture reading entry system, intelligent moisture...

  • Infotaintment Systems Information and Claims Investigation


    In-vehicle infotaintment systems allow vehicle users to perform a number of tasks including making/receiving phone calls, send/receive text messages, utilizing navigation, access social media and internet services while driving. Bluetooth technology and/or smartphones can assist drivers to use the capabilities of infotainment systems while driving. Infotaintment system Electronic Control Modules...

  • Secrets To Material Damage Success

    Ernie Bray

    For over two decades Ive witnessed claims leaders manage the material damage process in predictable cycles that ebb and flow like the tides of the ocean. They would often switch their focus from DRP to staff, then to IAs and recently photo estimating and start it all over again. This...

  • Service Partners Key to Catastrophe Planning Success

    Christie Claud

    A major catastrophic event can occur at any given momentare you prepared? A key factor in preparation is identifying the catastrophe management team, including internal members as well as important external service partners. Collaborating with the right independent adjusting firm is an important piece of a carrier or policyholder's catastrophe...

  • Be In Business For Yourself, Never By Yourself


    Have you ever thought about taking your industry knowledge, expertise in disasters and passion for helping others and starting your own disaster restoration business? Owning your own disaster restoration franchise allows you to move from the adjuster role to the solution role.

  • Providing a Total Property Solution

    John Harley

    The world of insurance claim management is as large as the world itself. When a service is required, it can be for nearly anything, anytime, anywhere on the planet. Program requests can range from large, complex losses, to lower severity, less complex claims, to catastrophe services, managed and direct repair...

  • Want a Committed Workforce? Encourage Lifelong Learning

    Martin J. Frappolli, CPCU

    Bill Gates reads a book a week. Elon Musk has developed his own system for learning about new topics. Warren Buffet has them both beat he reads 500 pages of reports, newspapers and books each day. These innovators are at the top of their fields, with decades of experience...

  • Jewelry Replacement Has Many Facets


    Jewelry claims are complex and need special attention by jewelry and diamond experts. Insureds are faced with a jewelry and diamond pricing system that changes daily. The terminology used to define quality of gems and diamonds can be confusing for both insurers and the policyholder.

  • Understand What the Top Contractor Managed Repair Service Delivers

    Will Carpenter

    Contractor program utilization has increased significantly across the U.S. and is starting to expand to other parts of the world as insurance carriers look to raise the bar on customer satisfaction, which subsequently leads to increased policyholder retention. As more and more insurance carriers expand their offering, it's important to...

  • Natural hazards created havoc in 2016

    Patricia L. Harman

    From floods, hurricanes and wind events to tornadoes, earthquakes and winter storms, there was no shortage of damage-causing weather events in 2016. While some categories saw less damage, others saw significant increases or even record-setting events.

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