Claims Magazine-March 2015

Issue Gallery ›

  • Adding Value to the Policyholder Claim Experience

    Contractor Connection, (Advertorial)

    Contractor networks have become a valuable tool in delivering property claims services to policyholders. In the early days of property claims handling, the insurance carrier focus was on providing indemnification to their policyholder. When a claim was reported, the quality of service was focused on how soon an inspection and...

  • How Not to Commit Arson

    Barry Zalma, Esq., CFE

    Most people do not understand how hard it is to set fire to a house that destroys the entire dwelling and its contents. Most residences simply do not have sufficient combustibles in the right place to allow for a sustained fire. Many homes, especially the more modern ones, have fail-safe...

  • Promoting Price and Quality Competition in the Crash Parts Industry


    The Certified Automotive Parts Association (CAPA) is a non-profit organization, which oversees an American National Standards Institute (ANSI) approved testing and inspection program that certifies the quality of parts used for auto body repairs. CAPA's goal is to promote price and quality competition in the crash parts industry and thereby...

  • Water Pipe Failure: Improper Plumbing Construction

    Charles C. Roberts, Jr., Ph.D., P.E.

    Insurance adjusters are often faced with a large loss caused by water leakage from plumbing systems. Investigating the cause is an integral part of the claims adjustment process since it bears on insurance coverage as well as potential subrogation. The first step is finding the source and determining the nature...

  • One Size Does Not Fit All in Adjuster Licensing


    Throughout the country thousands of insurance adjusters every day are either out in the field inspecting damages or interacting with customers, negotiating equitable settlements for repairs and rebuilding, preparing insurance forms, issuing payments as well as serving as the first line of defense in fraud detection. While performing critical work...

  • Editor's Note

    Patricia Harman

    When it comes to emerging risks, nowhere are they more apparent than in the insurance industry. From cyber liability to product recalls to Ebola, the list of risks insurers must anticipate for their clients is long and varied, and continues to grow.

  • Human Factors Experts Help Answer Key Questions About Injury Accidents that Arise from Pedestrian Hazards, Vehicle Collisions, and Product Defect Claims


    Human factors involves the application of what we know about people, their abilities, characteristics, and limitations to the design of equipment they use, environments in which they function, and jobs they perform. Human factors is a multi-disciplinary field grounded in the behavioral and engineering sciences, synonymous with ergonomics where engineering...

  • “Comprehensive Claims Services”


    In 1997, Engle Martin & Associates, Inc. was formed with a comprehensive business philosophy: to provide the best insurance claim adjustment results in the industry, present the most talented personnel, foster an innovative and professional leadership team, and develop client-focused technology. Today, with 58 offices and 600+ employees, Engle Martin...

  • Protection from Hazards in the Post Fire Environment

    Keith W. Pokorny, LEED AP, (Advertorial)

    Following a fire event, a variety of people spend considerable time in the post-fire environment. In addition to first responders, fire and law enforcement, the individuals performing investigations in the property can include insurance claims adjusters, origin and cause fire investigators, inventory assessors, and damage assessors. The fire service, EMS...

  • Understanding Litigation and Court Decisions — Part 3

    Ken Brownlee, CPCU

    Last month we explored how litigation affects claims and why it is the adjuster who manages the claim file and litigation, deciding when to settle and when to fight, knowing that court fights are expensive. Adjusters must make correct decisions based on the law in the jurisdiction where the claim...

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