Claims Magazine-June 2013

Issue Gallery ›

  • Do Right By Them

    Christina Bramlet

    The mile-wide tornado that struck Joplin in 2011 generated $2.8 billion in claims. With the devastation, came lessons in resilience and kindness. What can we learn from the EF5 that struck Moore, Oklahoma last month?

  • Adjusters and STEMS

    Ken Brownlee, CPCU

    Each of the five STEMS factors have a significant role in insurance, claims adjustment, and risk management. For example, without engineering loss control would be useless.

  • Putting Consumers in the Driver’s Seat

    Neal Lowell

    The concept of self-service is evolving as auto consumers, particularly those of the Gen Y era, desire more control and better access to the claims process, from FNOL to resolution.

  • Pursuing A Culture of “Good Faith” In Troubling Times

    Melissa Anne Wuske, Christina Bramlet

    In catastrophe claims handling, certain touchpoints can breed bad faith allegations, not to mention plenty of bad press for insurers. Cultivating best practices will mitigate needless litigation.

  • Speaking Of: Claims IT Decisions

    Christina Bramlet

    Insurers who invest wisely in IT infrastructure can streamline claims operations while propeling customer satisfaction. One AMIG VP elaborates on tech tools and strategies for success.

  • 60 Years of Claims - A Love Letter

    Ken Brownlee, CPCU

    Some may view claims adjusting as a dead end, but history has proven its worth and necessity time and again. For the last 60 years, Claims Magazine has covered this fascinating, evolving industry.

  • Injury to an Unborn Child

    David D. Thamann, JD, CPCU

    When a pregnant employee is injured at work, her fetus is harmed in the process. So what happens next for Mom, baby and employer?

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