Claims Magazine-July 2014

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  • Editor's Note

    Patricia Harman

    As we get into the heat of the summer, wildfires are burning in the western part of the country and tornadoes have struck in the Midwest. The total damage from these events is still being calculated, but the impact will definitely be felt by insurers in the coming months.

  • 10 Ways to Identify a Top-performing Claims Adjuster

    Brady Dugan

    Whether you are novice catastrophe adjuster awaiting the first storm of the 2014 Atlantic hurricane season or a veteran liability litigation examiner, there are certain traits the best in claims will always exemplify. This list should hold no surprises for the dedicated manager who has spent countless hours mentoring the...

  • Danger on the Golf Course

    David Thamann

    It is well into summer now and millions of men and women will be out on the golf course trying to beat par or improve their golf game by a stroke or two. While golfers are on the course, I doubt if many are concerned with a lurking danger that...

  • The Perils of “Pack Outs”

    Barb Jackson, CR, Steven LaVelle

    Among the nightmares that give insurance adjusters sleepless nights is the selection of a restoration company that can perform contents cleaning and repair.

  • When History Repeats Itself

    Ken Brownlee, CPCU

    No longer bound to a 24/7 workweek, my wife and I managed to avoid the horrible winter of 2014 by being in sunny Florida. But it was not a time for beach and sun we kept busy with classes, reading, studying, concerts (both in the audience and as participants)...

  • (Not) Leaving Your Legacy

    Michael P. Voelker

    It's safe to say that you won't find any punch-card readers in use at insurance companies anymore, and youd probably be hard-pressed to even find a typewriter. Those two machines were instrumental to record keeping and data processing at insurers for decades but, ultimately, they made way for a new...

  • Avoiding “Malfunction Junction” in Claims Management

    Gary Jennings

    Several years ago I lived in Knoxville, Tenn., in beautiful east Tennessee. There was a place in the middle of the city where two major interstate highways, I-75 and I-40, came together. The volume of traffic going through this major intersection had exceeded the original intent of the design and...

  • Separating Sales Hype from Science for New Mold Remediation Technologies

    Michael A. Pinto, CSP, CMP

    Claims agents and adjusters are bombarded with information every day regarding new tools and techniques promoted as improvements to the industry. But knowing which ones are going to improve the process compared to those that will just add cost is critical for the adjuster trying to manage claims in a...

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