Claims Magazine-July 2010

Issue Gallery ›

  • Nine Geezers and a Pendulum

    Ken Brownlee

    With the retirement of Justice John Paul Stevens and the Senate battle over Elena Kagan taking a top place in the news, I'm taking a look back at the Supreme Court and the implications for those of us in the claim industry.

  • Making a Bad Call

    Eric Gilkey

    All claim professionals will have a Jim Joyce moment during their careers. It is likely that most will have several. How we overcome those bad moments speaks volumes.

  • ACE Snapshot: A Claim Professional Par Excellence

    Christina Bramlet

    At a special ceremony held at the 14th Annual ACE America's Claim Event in Las Vegas, Nev., a beaming Daniel W. Jurgella accepted the 2010 Claim Professional of the Year award.

  • Speaking Of: Property Certifications

    Eric Gilkey

    Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide.

  • Rules of Engagement

    John Goff

    We explore the essential relationship between the claim professional and forensic expert, establishing five fundamental rules for adjusters in assigning work and managing costs within the claim process.

  • Trimming E-Discovery Costs

    Stefani C. Schwartz, Esq., Melissa A. Silver, Esq

    With the unavoidable expenses associated with litigation, claim professionals should be aware of what mechanisms their insureds have implemented with respect to e-discovery, especially in light of requirements mandated by the courts.

  • Wind Versus Water Versus Oil

    Diana B. Reitz, CPCU

    From an insurance perspective, it is likely that any coastal damage that is exacerbated by the discharge of oil will further complicate the coverage issues that arise.

  • Taking It Personally

    Barrett A. Evans,CPCU,AIC

    Although the term "complaint" has a negative connotation, an accurate gripe can actually be a good thing. If we have the willingness to listen, they can aid in our success by bringing harmful problems to light.

  • Subrogation Trends in 2010

    John T. Foster,CPCU,CSRP

    Certainly, we cannot address every aspect of what is currently happening in the subrogation arena in this article alone, but let's briefly discuss a particular concern that warrants awareness.

  • Smoke and Soot Losses

    Will Southcombe

    Understanding the restoration process in order to deliver better service after a fire.

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