Claims Magazine-July 2004

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    Staff Writer

    "A lot of claims projects we see deal with how [insurers] are going to improve existing claims processes" rather than reengineer the entire claims process itself, says Kimberly Harris, research

  • ACORD, ILOG Assess Compliance Challenges

    Staff Writer

    The insurance industry's response to fast-changing regulatory and corporate governance business demands is characterized by a primary reliance on manual processes and ad-hoc measures, according to

  • Colorado Storm Damage Nears $1.5 Million

    Staff Writer

    Two days of severe weather in the Denver area left insurers with a bill for $146.5 million, making the event Colorado's fourth most costly insurance catastrophe on record, according to the Rocky

  • AIA Site Includes Voter Information

    Staff Writer

    To encourage its employees and member company employees who are eligible to vote to fill out a ballot on Election Day, the American Insurance Association has created a non-partisan voter registration

  • GAO Examines TRIA Effects

    Staff Writer

    After the terrorist attacks of Sept. 11, 2001, insurance coverage for terrorism largely disappeared. The following year, Congress passed the Terrorism Risk Insurance Act to help commercial

  • NAIC, NCOIL Draft Market Conduct Model Act

    Staff Writer

    The National Association of Insurance Commissioners has decided not to move forward with its own version of the Market Conduct Surveillance Model Act, but instead to make recommendations to the

  • Supreme Court Welcomes Mexican Trucking

    Staff Writer

    The United States Supreme Court has issued a ruling opening up most U.S. highways to Mexican truckers. The court found that the Federal Motor Carrier Safety Administration did not have the authority

  • DHS Launches Critical Infrastructure Program

    Staff Writer

    The U.S. Department of Homeland Security has launched the Protected Critical Infrastructure Information program, which would seek to reduce vulnerability to terrorist attacks by soliciting

  • Insurers See Increased Hacker Attacks

    Staff Writer

    Insurers and other financial institutions are reporting more than twice as many security attacks on information technology systems as they did a year ago, according to a survey by Deloitte & Touche.

  • UK Broker Offers Disease-Related Coverage

    Staff Writer

    The Hong Kong office of London-based Jardine Lloyd Thompson has launched insurance coverage to protect against business interruption caused by infectious disease outbreaks, such as severe acute

  • Olympic Committee Takes Risk Management Seriously

    Staff Writer

    The International Olympic Committee has secured $170 million in cancellation coverage for this summer's Olympic games in Athens. The policy covers cancellation of the games due to terrorist action or

  • Keystroke Logger Earns Claim Manager Indictment

    Staff Writer

    In what prosecutors are calling the first case of its kind, a former claim manager in California has been charged with planting an electronic bugging device on a computer at an insurance company.

  • IMACC Is Up and Running

    Kirk Hansen

    The Independent Mitigation and Cleaning/Conservation Network is officially open for business. The organization was created to link insurers with independently owned and operated mitigation, cleaning,

  • Insurers Cannot Ignore Climate Change Risks

    Staff Writer

    Insurers must take action today to manage climate change in years to come, according to a report published by the Association of British Insurers. Taking steps to mitigate climate change risks can

  • Internet Powers Claim Processing

    Ron Lang, Director Of Insurance Solutions, Worldgroup

    In the last few years, insurers have kept themselves busy sending out a steady flow of press releases announcing their new and innovative strategies for keeping policyholders and agents in touch

  • Claim Reporting vs. Claim Management

    Will Fulton

    Property and casualty insurers constantly are searching for any and all ways to gain better control over claims and their associated costs. When claim processes consume an average 80 to 85 percent of

  • The Next Step in Revolutionizing Claims Processing

    Therese M. Mcgee

    A universal truth in claim processing is that the longer it takes to settle a claim, the larger the ultimate dollar payout for that claim. Reducing claim-processing time is a self-evident requirement

  • ROI Analysis Encourages Claim Investments

    Marcus Ryu

    Although the recent hard market has helped insurers improve their underwriting ratios significantly, the pressure on claim organizations has by no means eased. Insurance carriers are decreasing their

  • Part II: Preparing to Defeat Terrorism

    Ken Brownlee

    Last month, our resident image-breaker addressed the vulnerability of the national infrastructure to both lack of maintenance and threats of terrorism. Our experts say that terrorist attacks are not

  • Failure Analysis of Block Walls

    Charles C. Roberts, Jr., Ph.D., P.E.

    Block walls have been used in basement construction for years. In unsupported basement block walls, concrete blocks are laid to form the wall, which supports the building structure (Figure 1).

  • Communication: The Claim of It

    William D. Morrison

    Adjusters take different approaches to resolving these questions; however, they are prerequisites to the proper disposition of each and every claim. The absence of any one of them will negate a

  • Insurance Spoken Here

    Bruce Hillman, JD

    Risk management is not just a commercial line thing. Homeowner-insureds have to practice risk management also. No work should be engaged, no contractor or sub-contractor allowed to begin, until there

  • IM OK, R U?

    Staff Writer

    If you recognize these abbreviations, chances are you are familiar with instant messaging (IM) as an Internet communication tool. E-mail is the killer app that facilitates communication. How about

  • Governor Forces Tort Reform

    Staff Writer

    The action should bring stability and predictability back to the state's civil justice system, according to the American Insurance Association. "Achieving comprehensive civil justice reform has been

  • Veto Cites Insurance Issues

    Staff Writer

    Saying that it would have impeded communication between consumers and their insurers, Maryland's Gov. Bob Ehrlich has vetoed a bill that was drafted to combat identity theft by protecting social

  • Insurers Urged to Respect Returning Vets

    Staff Writer

    American military personnel returning from Iraq have been shocked to find that their insurers are raising their rates. Because many of the men and women who served in the Middle East had allowed

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