Claims Magazine-February 2008

Issue Gallery ›

  • The National Claims Writing Test, Part Two

    Gary Blake

    In Aug. 2006, Claims Magazine published the National Claims Writing Test, a series of 25 objective questions that aimed to give claim professionals a "snapshot" of a their skills.

  • Textile Restoration

    Wayne M. Wudyka

    For years, when a homeowner suffered a property loss that included damaged clothing and other textiles, the items either were written off as a total loss or dropped off at a nearby retail dry cleaner.

  • Claim Triage

    Peter M. Blanciak

    Like a triage nurse in an emergency room, claim professionals must evaluate the severity of each claim that comes their way and quickly identify the appropriate next step.

  • Collateral Damage

    Dennis Jay

    When fire roared through a family's Houston home, it seemed to be an obvious case of gasoline-started arson -- and an ugly hate crime.

  • Accenture Updates Claims Component

    Staff Writer

    One new feature of the Accenture Claims Component, version 7.0, is the new dashboard analytic tool, which gives claim workers a real-time view of their workloads, tasks, and processing status.

  • Pitney Bowes MapInfo Assesses Weather Risk

    Staff Writer

    Pitney Bowes MapInfo has recently introduced new data sets for their Risk Data Suite, which aims to address critical decisions with disaster scenario analysis and claim planning and preparedness.

  • Hands for Driving, Not Calling

    Staff Writer

    The American Society of Safety Engineers (ASSE) has commended California Governor Arnold Schwarzenegger for signing legislation that bans cell phone use by motorists.

  • Top Fraud Cases Revealed

    Staff Writer

    The Pennsylvania Insurance Fraud Prevention Authority (IFPA) recently released its top 13 insurance fraud case list for 2007.

  • An Inconvenient Untruth

    Staff Writer

    Marshall Field, the namesake of the retail giant, is often credited with paternity for one of the hoariest business slogans, "The customer is always right."

  • What Was Toyota Thinking?

    Phil Schreiner

    You see, my regular sushi stop is located near the Toyota Motor Engineering and Manufacturing North America plant -- a mere block from National Underwriter's headquarters.

  • TRIA Morphs, Returns for Seven Years

    Eric Gilkey

    In what has become a similar pattern for the legislation, the Terrorist Risk Insurance Act (TRIA) was extended for a second time while facing a New Year's Eve deadline for authorization.

  • Tech Firms Battle Over Patents

    Eric Gilkey

    Two major claim management software providers in the property/casualty insurance segment have become entangled in a legal dispute involving technology patents.

  • For Professionals, By Professionals

    Eric Gilkey

    The Combined Claim Conference (CCC) will celebrate their 20th year of educating claim professionals next month when their conference kicks off.

  • Questions of Coverage

    Staff Writer

    The most important -- and often toughest -- part of an adjuster's job is determining coverage.

  • Speaking Of: Insurance Fraud

    Staff Writer

    Since Sept. 2007, the North Carolina Department of Insurance has closed 442 cases for insurance fraud and recovered $14.2 million in restitution.

  • Confessions of a Bookie

    Ken Brownlee

    I confess to being a bookie. No, I can't place your bets on the horses, but I will bet that maybe at least one reader is also a bookie: someone who loves books.

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