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Claims Magazine-February 2007

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  • HOLY SMOKE!

    Ken Brownlee

    After many years of increasing arson losses from a variety of sources in the early 1990s, the number of reported arson fires decreased annually from 85,500 in 1996 to only 31,500 in 2005.

  • What's Love Got to Do with It?

    Phil Schreiner

    To paraphrase Clairee, as played by Olympia Dukakis in the movie Steel Magnolias, "It's love -- and our ability to accessorize -- that separates us from the animals."

  • Cloud of Doom Gathers in Mississippi

    Eric Gilkey

    Though Hurricane Katrina struck the Gulf Coast nearly 18 months ago, the storm is still landing plenty of punches on insurance companies.

  • Familiarity Breeds Contempt?

    Eric Gilkey

    J.D. Power's report, the 2006 Collision Repair Satisfaction Study, illustrates the importance and impact of customer service in the insurance industry.

  • Speaking Of: Claim Technology

    staff Writer

    Analyzing and evaluating the ever-changing face of claim technology is a task that never gets checked off the "to-do" list.

  • SIU Unit Busts Crooked Adjuster

    staff Writer

    According to a release from the California Department of Insurance, Drake Reed was an insurance claim adjuster for AAA who took advantage of his position in the company.

  • Boost Claim Productivity

    Staff Writer

    "And when exactly did I become the @#$% bookkeeper?" asks the irate lawyer in a recent Lexis-Nexis magazine ad, which was touting its CounselLink office management product.

  • This Cat Is Alive!

    Paul Swank

    A lack of or insufficient fact-based decision-making can be very expensive.

  • Slippery When Wet

    Susan Massmann

    Writer Toni Morrison once said, "All water has a perfect memory and is forever trying to get back to where it was."

  • Secrets to Spotting Problem Contractors

    Matt Everett

    There are many ways to find out if a contractor has inflated a claim or taken other measures to secure gains on a project that are not warranted.

  • Emotional Distress Claims Make History

    staff Writer

    Three companies have filed a joint friend of the court brief with the Indiana Supreme Court on a case that sets a potentially serious precedent for emotional distress claims in the insurance industry.

  • Safeco Evaluates Losses Due to Windstorms

    staff Writer

    Seattle-based property and casualty insurance company Safeco reported approximately $30 million in pretax catastrophe losses due to the Pacific Northwest windstorm that ripped through the Puget Sound area during the 2006 holiday season.

  • Education Nightmares?

    Kathleen J. Robison, William C. Stewart, Jr.

    One claim manager said when he learned for the first time that adjusters in his newly formed national claim operation had to be licensed in 16 (soon to be 17) and comply with continuing-education requirements in seven.

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