Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.
Barry Zalma
Insurers must comply with the requirements of California Fair Claims Settlement Practices Regulations or face consequences. But ramifications are now in question because some courageous insurers fought the CDI and succeeded.
Anya Khalamayzer
Water was Junes primary element of destruction, causing a combined $27 billion in economic losses in Central Europe, Canada, and India.
Christina Bramlet
More than 2 million hail damage claims were processed from January 1, 2010 to December 31, 2012, the NICB reports. Of those, how many contained indicators that prompted further investigation?
Christina Bramlet
Especially in the prolonged soft market, customer service continues to be a key differentiator for insurers.
Anya Khalamayzer
The Black Forest Fire became Colorado's most destructive blaze, destroying nearly 500 homes.
Carl Van, Teresa Headrick
Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond.
Michael A. Costonis
Long plagued by image problems, P&C insurers must take decisive action to attract talent. How technology, industry associations and college programs factor in success.
Arthur Postal
Members of Congress are demanding that FEMA finesse the impact of steep flood insurance premium increases mandated by a 2012 law even as a key government watchdog lauded the agency's efforts to ensure that rates reflect risks.
Everette Lee Herndon, Jr.
The egregious mismanagement of a California workers compensation claim and coordinating care for a resultant MRSA infection may have caused one man's death. Should the TPA and adjuster be charged?
Kevin Quinley, CPCU
Staff retention starts a strong beginning. Follow these best practices to build successful partnerships and lasting careers.
Chris Tidball
Even though many claims involved shared liability, insurers assess comparative negligence in just 3 to 5 percent of claims. These tools, strategies can improve assessments and the bottom line.
Ken Brownlee, CPCU
Dante's Inferno may not scare the modern reader into taking action against the world we created, but it might ignite anger toward those "who maintain their neutrality in times of moral crisis.
Jon McNeill
A new generation of consumers delay home buying, prompting insurers to re-examine underwriting and product offerings for a growing base of long-term renters.
Susan Massmann
The trajectory of Paula Deen's career is the source of much speculation. But how are discriminatory acts treated under insurance policies?
Mark E. Ruquet
Embracing technology innovations will help insurers better manage information assets to reduce claims costs by $36 billion.
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