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Claims Magazine-August 2009

Issue Gallery ›

  • Hitting the ESC Button

    Greg Horn

    The National Highway Safety Administration (NHTSA) has mandated the inclusion of electronic stability control (ESC) on all vehicles less than 10,000 lbs. gross vehicle weight sold in the U.S. by the 2012 model year.

  • Aftermarket Parting Sorrows

    Michael R. Nelson, Mark S. Rosenberg

    Nearly four years ago, the Illinois Supreme Court dealt what many perceived to be a fatal blow to a wave of putative class actions concerning automobile insurers' specification of non-original equipment manufacturer parts. That may be changing.

  • Coming Out in the Wash

    Chip Bifano

    As the textile restoration niche has gained recognition as a viable component of the prop-erty claim process, the procedures for handling specific types of losses have become more refined and standardized.

  • Hospitality 101

    Amy Kuhlman

    With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. That includes temp housing.

  • Nature and Nurture

    Marty E. Murphy

    Today's workforce spans four generations, each with its own characteristics, work styles, and motivators. So if you are treating a 50-year-old claim manager the same as his 23-year-old employees, your work environment could be a loss waiting to happen.

  • Just in Time

    Ted Gannan

    One of the new technology buzzwords in the industry is performance support, an ad-vanced knowledge-management approach that addresses major training and knowledge-management concerns of claim departments globally.

  • Managing e-Discovery Costs

    Staff Writer

    In litigation, the discovery process has always been expensive. With computers and digital technology, though, there are added layers of complexity and cost. Discovery no longer involves just reviewing boxes and boxes of papers.

  • The Depth of Suffering

    Ken Brownlee

    "I've never been in so much pain in my life." When the claim adjuster hears these famous words but the trauma that led to the claim was minor, believability becomes the issue.

  • Messing with Mother Nature

    Eric Gilkey

    Has the economy finally affected everybody -- and everything? Did Mother Nature take a mandated furlough in June and July, content to work on her tan while sipping mojitos on the beaches of Miami?

  • Speaking Of: Technology Implementation

    Christina Bramlet

    Karen Pauli authored a recent research note that provides an illuminating overview of the five technologies most sustainable for insurance carriers' business operations in 2009 and into 2010.

  • Nationwide Settles Class Action

    Eric Gilkey

    Thousands of policyholders may be eligible for payments as a result of a class-action settlement between Nationwide Mutual Insurance Co. and several other affiliated companies.

  • P&C Industry to Congress: No Oversight Needed

    Eric Gilkey

    The property/casualty insurance industry does not pose a systemic risk and should not be subject to any new federal systemic authority, according to recent testimony from two major insurance industry associations.

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