Claims Magazine-April 2010

Issue Gallery ›

  • Technical Notebook: Hydrostatic Lock

    Charles C. Roberts, Jr., Ph.D., P.E.

    A specific type of automotive engine damage occurs when water enters the engine and is compressed in one or more cylinders.

  • State Beat April 2010

    Staff Writer

    News from around the nation, including New York, Georgia, and Kansas

  • Changing Careers in a Recession

    Richard Mcdonald

    As a member of LinkedIn who participates in 44 of the insurance industry forums on a regular basis, I commented last month about a question posed by an agent who was contemplating a career change to claims. Here's my advice.

  • Teen Driving: Girls Behaving Badly

    Christina Bramlet

    The findings of a recent Allstate Foundation study suggest that girls are racing ahead of boys in their need for speed and "aggressive" driving behavior.

  • Supplemental Auto Liability Insurance

    Garo K. Hovannisian

    Which is required to pay first in a rental car accident: the insurance company that provided the SLI, or a driver's personal auto insurance?

  • Understanding Made-Whole Doctrines

    William Sylianteng

    In recent months, no subject in subrogation has been as discussed and debated as much as the intersection of the insured's underinsured claim and the insurer's subrogation claim.

  • Speaking Of: Anti-Texting Laws

    Eric Gilkey

    Editor in Chief Eric Gilkey spoke with Plymouth Rock Assurance Corp.'s Paula Gold to get answers about anti-texting laws and their effects on the industry.

  • Tiger Versus Dave

    Staff Writer

    Tiger Woods' travails offer risk managers an instructive case study in managing brand and reputation risk in the 21st century.

  • Licensing Restoration Professionals

    Staff Writer

    If enacted, licensing regulations for restoration professionals will likely have widespread implications. At a minimum, they will raise the cost of doing business, with a ripple effect on adjusters and insurance carriers.

  • Ensuring Data Integrity

    Michael Mattix, Steven Henning

    "Garbage in, garbage out," is an accurate phrase connoting that even our most efficient supercomputer will not produce quality analysis if it is not supplied with quality data in the first place.

  • The "Yeah, But" Kid Meets the Grand Inquisitor

    Ken Brownlee

    When our claimant or insured replies to a coverage decision with a "yeah, but...," unlike that other Grand Inquisitor, my mother, we must listen to the explanations and excuses and consider the pros and cons.

  • Analytics and Claim Fraud

    Michael A. Costonis

    Insurers that want to establish effective anti-fraud programs or enhance the effectiveness of existing programs must take a comprehensive approach to dealing with this pervasive problem.

  • Let the Speculation Begin

    Eric Gilkey

    "Come again?" That's the thought that ran through my mind when I.I.I. President Dr. Robert Hartwig told a crowd of hundreds that there have been double-digit reductions in claim departments over the last two years.

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