Claims Magazine - December 2018

December, 11, 2018

Digital Edition| Issue Gallery

Cover Story

Meet the newest members of the 2018 Insurance Fraud Hall of Shame

Dennis Jay

This year’s Hall of Shamers were responsible for several deaths and stealing millions of dollars from insurers.

Feature

Inside the 2018 Claims Salary Survey

Patricia L. Harman | December 18, 2018

Insurance professionals share their insights on the future of the industry, and reveal how their salaries related to their current workloads.

Year in review: 5 factors affecting the insurance claims industry

Moshe Beauford | December 13, 2018

From the devastating Atlantic Hurricane season to major cybersecurity breaches — 2018 was a trying one for insurers.

Personalizing the future of auto insurance

Katherine Wellman | December 05, 2018

Smartphone telematics allow carriers to receive data about drivers’ individual performance behind the wheel.

Will insurance claims go digital in 2019?

Rich Della Rocca | December 28, 2018

AI and automated technology are changing the pace of claims processing for insurers and policyholders.

Claims Queue

E-scooter drivers beware of unplanned claims

Hannah Smith JD | December 20, 2018

Accidents and property damage may not be covered by personal insurance policies.

Claims Management

Leveraging social media to help clients navigate claims

Maureen Westling | December 26, 2018

Using a multi-channel approach to reach policyholders provides them with access to valuable information before, during and after a loss.

Risk Management

Damage from Florence & Michael? Managing multiple business storm claims

Robert W. O’Brien | October 12, 2018

If a business suffered physical damage from both Florence and Michael, it could raise coverage questions.

Iconclast

Trains, planes & autos create transportation challenges

Ken Brownlee, CPCU | December 06, 2018

Failure to maintain existing infrastructure will cost far more to repair in the long run.

Editors Note

Focusing on the future of insurance claims

Patricia L. Harman | December 21, 2018

Despite challenges and constant changes in the industry, insurance professionals still see claims as a viable career path.

Reporters Notebook

Staying safe: Responding to an active shooting event

Patricia L. Harman | November 09, 2018

Run, hide or fight; survival in an active shooter situation depends on taking immediate action.

The Verdict

Past fraud does not affect future claims

Steven A. Meyerowitz | January 02, 2019

An insured’s alleged misrepresentations regarding one claim did not bar coverage of a later claim.