Charlotte, NC, USA - June 18, 2022: United Services Automobile Association logo is seen at its new office in Charlotte, North Carolina. Credit: Tada Images/Adobe Stock
USAA operates as a member-owned structure, which means customers often receive a nominal dividend at the end of each year. Although these amounts tend to be small, the payout totals have reportedly increased year over year as the company achieves greater success.
“We are committed to putting our members at the center of all we do and every decision we make,” Juan C. Andrade, President and CEO of USAA, said in a release. “Sharing our financial results with our members reflects our responsibility to deliver strong value and exceptional service for the military community. We are taking action every day to help keep costs down and protect the long-term value of membership. Our members have sacrificed for our nation, and they deserve our very best.”
The insurer attributes this year’s record-setting returns to its financial discipline, which it says ensures the company remains financially sound while delivering valuable service to customers.
This announcement follows a previous commitment from USAA to provide members with nearly $450 million in zero-interest loans, payment extensions and fee waivers during the federal government shutdown earlier this fall. In November, the insurer also announced its Honor Through Action program, which committed $500 million over the next five years to support military families in finding meaningful careers, establishing financial security and enhancing their overall well-being.
In the release announcing 2025’s reward total, USAA also emphasized its commitment throughout the year to lowering auto rates. The association claims its auto rates have been lower on average than its competitors, and that members are saving an average of $100 per policy each year. USAA also expanded proactive customer outreach efforts in 2025; reportedly reaching out to nearly 3 million policyholders to offer personalized guidance on things like lowering insurance costs and loss prevention.
“Ensuring our members benefit from our financial strength is critical.” Andrade added in the release. “We will continue to push for reforms that address the broader factors increasing insurance costs for consumers.”
(Photo credit: Tada Images/Adobe Stock)
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