Fifty-nine percent of PIA-member study respondents say they cannot provide quotes to prospects while out in the field.
In 2017, NU forged an alliance with the National Association of Professional Insurance Agents (PIA) and Flaspöhler | NMG to conduct the inaugural Independent Agent Study — a research project designed to annually take the pulse of independent Property & Casualty insurance agents throughout the U.S. and provide revealing insight into the demographics, books of business and challenges they face, and reveal their most highly rated carrier partners.
Today, we look at the findings around what technology devices agencies use and allow, providing perspective on the digital tools available to independent agents.
Additionally, 59% of PIA-member study respondents say they cannot provide quotes to prospects while out in the field — and when asked if their agency allows employees to use their own devices (smartphones, etc.) to conduct agency business, 47% said "no" while 53% said "yes."
Flaspöhler has long conducted its own larger annual study of agents (the Flaspöhler | NMG Producer Study) on behalf of key P&C carriers, which use the results to help them best meet agent needs. The data included in the study featured in NU and on PropertyCasualty360.com this month are extracted from Flaspöhler's larger research study (upward of 300 pages), which the firm makes available to rated P&C commercial lines carriers. (Contact rick.flaspohler@nmg-group.com for more information.)
Stay tuned to PropertyCasualty360.com throughout the month as we share the findings of this in-depth study of America's independent agents.
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