Guidewire Cloud-Based Apps Delivered Through Guidewire Live

Guidewire Software, Inc., announces the availability of the new Guidewire Live app ViewPoint, as well as enhancements to its Claim Canvas app. In addition, Guidewire also announced a new feature, Live Inside, which is a delivery channel that embeds these apps within Guidewire InsuranceSuite products, making them easy to access within the right workflows at the precise moment they are needed.

ViewPoint and Claim Canvas are available for use by in-production Guidewire ClaimCenter 6 and 7 customers. ViewPoint also is available for use by in-production Guidewire PolicyCenter 7 customers. ViewPoint and Claim Canvas are cloud-based and can be implemented by Guidewire customerswithin days and without a major implementation project.

Gartner recommends that insurers “integrate analytics with core business systems and mobile strategy to be able to execute real-time business processes,” says Kimberly Harris-Ferrante, vice president and distinguished analyst for Gartner's insurance practice. “Embedded analytics and leveraging context computing will help insurers realize performance changes and also enable more-integrated processes than when analytics sit in an external separate system.”

Guidewire has previously launched four Guidewire Live apps. The two apps available within InsuranceSuite are:

• ViewPoint – enables users to pinpoint and view a precise location based on the latest mapping technology within their claims and/or policy workflow. Adjusters, underwriters, agents and Customer Service Representatives (CSRs) can pinpoint loss or policy locations without an address. They can also view properties or accident sites virtually to add immediate context to an individual customer experience, policy submission or claim investigation leading to higher quality customer interactions and improved customer satisfaction.   
• Claim Canvas – lets users travel virtually to a particular time and location to visualize and filter their data on a map. They can add weather context through pre-integrated data services from expert sources. US insurers can overlay hail data to see where and when hail fell, how big it was, and what claims were filed. Claim Canvas can now be accessed within the insurer's workflow without leaving the claim file – saving time, and increasing accuracy and insight.

“We are excited to be a part of the Guidewire Live community and to be one of the first customers to really dig in and put Guidewire Live to use to enhance our business,” says Jim Kauffman, senior vice president, claims, California Casualty Insurance Company. “We've been amazed at the creativity of the apps Guidewire has built, and by the depth of the information we are able to quickly access and make use of. Being able to access apps from within ClaimCenter will increase usage internally and make the data even more powerful every day in making our business successful.” 

“Adjusters and CSRs often struggle to use external data services and cloud technology because these tools are outside their normal workflow and IT environment. So, we are particularly excited that Live Inside is now available to deliver ViewPoint and Claim Canvas directly into ClaimCenter and PolicyCenter,” says Eugene Lee, senior director, New Initiatives, Guidewire Software. “Live Inside makes it easy for insurance professionals to access the apps and context they need, when they need them, during their daily work without leaving the system in which they are already working.”