A sales representative in Luanda, Angola, wakes up early one morning experiencing chest pain. Her employer, an American-based beverage company, provides a comprehensive travel-assistance program to its employees, and the sales rep has been instructed on how to use its services if she should experience an incident while traveling abroad.
The employee calls the travel-assistance program's 24-hour help line and speaks with a physician. Although the symptoms are ambiguous, the doctor decides to send the sales representative to one of the program's network-affiliated hospitals in Luanda, where excellent care is available. A car arrives at the salesperson's hotel to drive her to the facility.
The program physician calls the hospital for an assessment of the sales rep's medical condition. The situation is deemed serious, with heart bypass surgery necessary.
Knowing the best hospital for this kind of procedure is located in Johannesburg, South Africa, the travel-assistance program's medical team arranges for an air ambulance with full intensive-care medical support and monitoring equipment to evacuate the employee. By late that afternoon, the salesperson is having triple heart bypass surgery at one of the leading heart-care hospitals in Africa.
Since the employee's condition requires more than two weeks' stay in the hospital, Zurich World Travel Protection arranges for her husband to join her in Johannesburg. His ticketing, hotel and transport are all arranged by the insurer—in this case, Zurich.
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