StoneRiver attributes its RAVE Award for reinsurance administration to both its customer service record and the company's focus upon customer needs.

"We believe we provide the best customer service in the reinsurance marketplace today for vendor solutions," says Craig Robinson, senior reinsurance sales engineer for StoneRiver. "We respond to client issues within hours and we work diligently to provide a solid reinsurance system that is easy-to-use. Customer service has been such a keen focus for StoneRiver that we've included 'thrill customers' as a central tenant to our internal mission statement and cultural belief system as a company."

StoneRiver has an active user group that meets quarterly. In addition, all clients are encouraged to submit suggestions for the vendor's yearly system enhancements, according to Robinson. StoneRiver provides 650 hours from the clients' maintenance fees to fund these system enhancements.

"Our team is dedicated to our product and clients," says Robinson. "We believe this is shown by our clients rating our product through the Novarica ACE Ranking."

The ACE rankings are the basis for the RAVE Awards from Novarica and Tech Decisions.

StoneRiver produces two market-driven product releases a year, according to Robinson. One of the releases addresses the needs of clients and the needs of the reinsurance industry; the second release is for any statutory changes that are required.

In addition to "one click" schedule F preparation, StoneRiver has now added "one click" schedule P preparation, according to Robinson.

"We believe we are the only vendor to offer this important functionality," says Robinson. "StoneRiver continually works to meet the needs of the market in a way that makes our product stand out."

 

Second Place Winner: Reinsurance Administration

 

RE Systems Group Customer Quote: "I know full well the importance of being able to do more with less. RSG has consistently and without question met the ongoing needs of this enterprise. We love their product and their services. Dependability is one of their hallmarks."

 

 Check out the rest of the winners and read their profiles now!

 

NOT FOR REPRINT

© Arc, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to TMSalesOperations@arc-network.com. For more information visit Asset & Logo Licensing.