Understanding the unique reporting requirements of the insurance industry is what makes the PTE Financial solution from StoneRiver stand out and what earned the solution provider a RAVE Award in the financial solutions category.
Dori Luke, senior vice president, financial and compliance solutions for StoneRiver, adds the PTE Financial solution also earns customer support for being both robust and reliable.
“[The solution] is based on technology that's well matched to the client community,” says Luke.
PTE Financial solutions from StoneRiver include general ledger, accounts payable, and associated reporting modules. StoneRiver delivers technology solutions for the insurance enterprise, encompassing sales, policy, claim, billing, reinsurance, financial, and compliance systems for all major business lines, according to Luke.
Client satisfaction is a result of collaboration, adds Luke.
“We have a highly-engaged user group that provides critical information to an open-minded product team,” she says. “Service is also key. StoneRiver continues to provide liberal access to customer service at a time when other vendors are dialing back. In our client communities, we encourage active communication around shared objectives.”
Earning an award based on customer nominations validates StoneRiver's goals, points out Luke.
“[Customers] are our best source of information about continuously changing demands on insurance financial professionals,” she says. “It's our job to translate that information into system enhancements and tools that improve their efficiency and results. We listen closely, and apply a portion of our development resources to client requested enhancements.”
Dashboards have become a critical means of communicating performance, points out Luke, so StoneRiver introduced new business intelligence capability in the past year.
“These enhancements give PTE clients access to more sophisticated data analysis and visualization tools,” she says. “It also allows them to incorporate key performance metrics, and support executive dashboards with easy-to-read graphical reporting. In the coming year our enhancements will continue to reflect the evolving needs of current and future clients.”
OTHER CATEGORY WINNER (Financials)
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