Earning industry honors requires a loyal customer base and to achieve that loyalty it takes great listening skills to understand customer requirements and needs. NxTech demonstrated those skills along with strong industry expertise as the company's ConneXt solution was chosen as a RAVE Award winner in the agent portal and connectivity solution category.
“We provide robust, current technology-based solutions,” says Thad Bauer, president of NxTech. “We understand our customers' objectives, apply quality project management skills to them, and provide a knowledgeable team devoted to making sure the customer has a quality experience.”
NxTech is a provider of agency/company interface solutions that help enable growth, improve customer retention, reduce cost, and provide automated workflows with their distribution channels.
“We pride ourselves on providing a portfolio of solutions to address any interface project,” says Bauer.
Bauer maintains it is crucial to listen to and understand the business strategy of NxTech's customers in order to build solutions that help meet and exceed their vision.
“We work closely with them to implement automated workflows based on their business and distribution channels, current trends, and industry standards,” he says. “Our strong industry expertise allows us to get right to their needs; we don't need to waste their time learning about their business.”
Bauer and Bill Tedrick, with combined 50-plus years of experience in property/casualty insurance agency/company interface, lead a staff of insurance technology professionals at NxTech.
Leading change is a guiding principle at NxTech, explains Bauer.
“Our new standards-based technology coupled with our experience allows us to create and implement solutions that exceed industry expectations,” he says. “In the coming year, we will continue to introduce enhancements and new products that address customer pain points around true round-trip rating and real time, agent portal design, and efficient download. Competitive pricing and effective workflows are designed to drive down cost and improve the ease of doing business.”
OTHER CATEGORY WINNERS (Agency Portal & Connectivity)
SWORD AgencyPort Customer Quote: “The staff over at AgencyPort is the reason why we continue to do business with this vendor. They are very knowledgeable, bring forth a positive attitude, and always produce for us.”
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