StoneRiver, a provider of strategic core operational solutions for the insurance industry, announced that Customer Stream, a browser-based solution for property-casualty insurance carriers to manage information about the people and companies a carrier does business with, is available for use by claimants, agents, and body repair shops.
The functionality includes duplicate checking, importing, and address verification. Segmentation, privacy and security elements are featured to assist carriers to meet regulations surrounding the sensitive nature of some of the information.
The Customer Stream solution also offers structures and services that support processes for creating and maintaining an accurate, complete master data set of customer information that can be synchronized with other internal systems within a carrier's organization.
The solution is a component system of the integrated StoneRiver Stream solution, which helps carriers become leaner, faster and smarter as they perform core business processing. Customer services are also provided across other StoneRiver Stream component systems, such as the Billing Stream system.
"This customer solution is one of a number of components within our Stream product that help a carrier become smarter about who its clients are and how they want to do business with the insurer," says Rodney Griffin, senior vice president product management for StoneRiver. "That knowledge is critical because the company that understands its customers best is frequently one of the top competitors in the market."
(To look at a case study involving one of StoneRiver's insurance customers, click here.)
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