The Collision Industry Conference's (CIC) Insurer-Repairer Task Force has released a draft of best practices for auto repairers and insurers to follow during the claim process.
CIC, a volunteer group consists of insurers, repairers, and industry partners, are trying to standardize expectations during the repair process in order to decrease tensions and misunderstandings betweens insurers and repairers. According to CIC, the guidelines provide a "consensus on how to work together for the benefit of the vehicle owner using good-faith business practices and mutual respect in the event of a collision or any event that results in the need for collision repair."
A brief look at the guidelines shows that CIC breaks down the repair process into six basic steps: event notification, best practices prior to repair, repair process, pre-delivery process, delivery of vehicle, and post-delivery process. In each category, the steps to follow are clearly spelled out and leave little room for interpretation.
Although the guidelines are still in draft mode, the final version is expected to be presented at CIC's annual conference, which is taking place July 23, 2008, in Scottsdale, Ariz., just prior to the I-CAR International annual meeting.
To view the fleshed-out best practices or to offer comment, go to www.ciclink.com.
Interested in more auto-claim news and in-depth articles? Head over to Claims' auto-claim channel for more information.
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