Guidewire Software, a provider of solutions for property and casualty and workers' compensation insurers, recently released version 4.0 of its ClaimCenter system for property and casualty (P&C) insurance carriers.
In a press release, Guidewire said that ClaimCenter 4.0 seeks to improve insurers' control over their core claim operations by enhancing rules-based automation of the claim process, expanding integration with preferred claim-adjusting business partners, and increasing visibility into key claims performance metrics. It will be in general release on November 30, 2006.
Specific enhancements include:
Claim Incident Reporting – Speeds the loss reporting process by enabling specialized claim intake units to "fast track" claims reporting without the need to link detailed claim attributes to specific exposures.
Geocoding – Assignment of resources to claim activity by skill-set, availability, and proximity to the needs of the claim with distance, maps, and driving directions.
Enhanced Claim Calendaring Capabilities – All claim-related tasks are displayed on a single calendar page for activity tracking, task scheduling, and execution timeliness. Specialized views specific to claim adjusters and claim supervisory personnel are provided.
Enhanced Fraud Detection – Robust business rule capabilities to enable the constant sampling of claim data to assist in identifying potential fraud across the life of the claim.
Public Safety Report Integration – Out-of-the-box integration with Metropolitan Reporting Bureau for the transmission and receipt of public safety report requests.
Bulk Invoice Capabilities – Easily detail and execute a single vendor payment while crediting the payment across multiple claim files.
ClaimCenter Standard Reporting – Claim performance reporting module with 40 pre-built claim management reports.
Enhanced Claim Assignment Capabilities – Expands ClaimCenter standard claim assignment capabilities by enabling simplified configuration of customer-specific claim resource search and assignment criteria.
Advanced Web Interface Framework – Expanded user interface configurability and design flexibility throughout the system.
More information is available at www.guidewire.com.
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